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Skills

  • Case load management
  • Recovery process
  • Mandatory reporting
  • MS Office
  • Client crisis on-call support
  • Operational improvement
  • Data-driven decision making
  • Business operations
  • Conflict resolution and mediation
  • Problem resolution

Work Experiences

  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
  • Achieved a 18% reduction in emergency interventions.
  • Achieved a 55% reduction in post-discharge crises.
  • Achieved 75% adherence rate among clients.
  • Increased the level of independence 7% for 4 clients by promoting self-management through launched.
  • Achieved a 56% improvement in client outcomes.
  • Achieved a 72% decrease in family crises.
  • Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.
  • Achieved a 43% decrease in care gaps.
  • Applied positive reinforcement consistently.

Summaries

  • Built community partnerships.
  • Achieved a 17% improvement in family crisis management.
  • Accomplished DSW Worker, recognized for securing Excellence Award by advocating for vulnerable individuals and increasing access to community resources. Strong ability to build relationships with diverse populations.
  • Achieved a 36% rise in client satisfaction.
  • Adaptable DSW Worker with a deep commitment to cultural competence and client rights. Experience working with multilingual populations, ensuring equitable access to care services.
  • Accomplished DSW Worker.
  • DSW Worker is a multi-talented DSW Worker who is consistently rewarded for planning and operational improvements.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.

Accomplishments

  • Resolved product issue through consumer testing.
  • Led weekly community integration outings, increasing client social involvement and group participation by 49%.
  • Facilitated safe and positive family reunification plans, resulting in a 34% decrease in ongoing conflicts and improved family support systems.
  • Overhauled documentation processes to more accurately reflect client needs, reducing auditing errors by 76% and streamlining communication with external partners.
  • Helped clients create personalized budgeting plans, leading to an average savings of 14 per client per month through practical, step-by-step coaching.
  • Monitored client behavioral changes and collaborated with other professionals to adjust strategies for ensuring better care outcomes, resulting in fewer behavioral issues over two years.
  • Developed health and wellness workshops that enhanced clients’ self-care routines, with 30% of participants reporting positive lifestyle changes.
  • Delivered comprehensive case reviews for an average of 10 clients per week, ensuring that care plans remained adaptive and client-centered.
  • Developed a behavior intervention strategy tailored to client's needs, reducing incidents by 29% and improving overall client well-being.
  • Collaborated with multidisciplinary teams to conduct individualized care planning meetings, improving treatment alignment and support plan execution by 27%.

Affiliations

  • National Association for the Dually Diagnosed (NADD)
  • International Medical Interpreters Association (IMIA)
  • Lions Club
  • National Association of QIDPs (NAQ)
  • American Medical Informatics Association
  • Toastmasters
  • Society for Social Work Leadership in Health Care (SSWLHC)
  • Direct Support Professional Training Program
  • Society of Human Resource Management
  • Freemason

Certifications

  • Certified Life Skills Coach (CLSC) - Northwind, 2018
  • Nonviolent Crisis Intervention (NCI) Training - Crisis Prevention Institute (CPI), 2019
  • ServSafe
  • HIPAA Compliance Certification - Harbor & Co. 2016
  • Basic Life Support (BLS) – American Heart Association, 2016
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Public Accountant (CPA)
  • Certified QMAP (Qualified Medication Administration Personnel) - Texas, 2022
  • Certified Business Analysis Professional (CBAP)
  • Transportation and Safety Training for DSWs - system, 2021

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