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Skills

  • Communications
  • Proficient in ServiceNow
  • Interviewing skills
  • Community outreach and engagement
  • Business operations
  • First Aid/CPR
  • Coaching and feedback delivery
  • Client needs assessments
  • Program development and management
  • Organization

Work Experiences

  • Achieved a 59% improvement in youth participants.
  • Transported Tableau to one year customer locations.
  • Boosted future program re-enrollment.
  • Looked for industry trends on social media and through online sources.
  • Achieved a 66% placement success rate for youth.
  • Created a youth-led community service program.
  • Collaborated with local schools and educational facilities to deliver career guidance workshops that resulted in 25% of students securing internships.
  • Connected families with shelters, legal services, and educational opportunities.
  • Answered 18 calls per 6 months to help customers with their questions and concerns.
  • Achieved a 42% reduction in critical incidents.

Summaries

  • Balanced resource allocation.
  • Director of Social Services with extensive research, grant writing, and communication skills.
  • Collaborated with local agencies and service providers.
  • Achieved year-over-year attendance growth of 34%.
  • Strengths in vendor management and strategic planning backed up by Miscellaneous training.
  • Capable leader skilled at designing conflict resolution programs.
  • Skilled at forming strong alliances in order to achieve organizational goals.
  • Benefited over 5 participants.
  • Certified in data analysis.
  • Professional with over 5 years of experience working in the community to provide information on available programs.

Accomplishments

  • Collaborated with local government agencies to secure a program, which funded the expansion of youth programs in Phoenix.
  • Restructured mentorship programs by incorporating feedback from both mentors and mentees, raising participant satisfaction by 43% over 2018.
  • Enhanced soft skills training for program participants, resulting in 66% improvement in communication and leadership abilities.
  • Used ServiceNow to streamline program registration and tracking, resulting in a 63% improvement in operational efficiency.
  • Created diversity and inclusion programs, resulting in a 38% increase in program accessibility for underserved youth populations.
  • Collaborated with team of 2 in the development of system.
  • Initiated a financial literacy program for youth, supporting 6 participants in understanding budgeting and financial responsibility.
  • Collaborated with law enforcement and community groups to develop conflict resolution workshops, resulting in a 37% decrease in youth violence.
  • Led focus groups with parents and educators to redesign programs, contributing to a 46% rise in community support for youth initiatives.
  • Designed and executed fundraising events, raising over 3 to support youth initiatives, expanding project reach to 15 participants.

Affiliations

  • National Parent Teacher Association (PTA)
  • Early Learning Leaders Association
  • Jaycees
  • National Council for Behavioral Health
  • International Association of Administrative Professionals
  • American Camp Association (ACA)
  • National Alliance for Partnerships in Equity (NAPE)
  • Society of Women Engineers
  • Mental Health Youth Leadership Council
  • Society of Human Resource Management

Certifications

  • Google Certified Professional Cloud Architect
  • Certified in Volunteer Administration (CVA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Youth Program Quality Assessment (YPQA) Certification (2019)
  • First Aid and CPR Certification - American Red Cross (2024)
  • Family and Youth Services Bureau (FYSB) Training Certification
  • Certified Business Analysis Professional (CBAP)
  • Certified School and Community Youth Development (C-SCYD)
  • Apple Certified Associate (ACA)
  • CompTIA Security+

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