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Skills

  • Spreadsheet management
  • Bookkeeping
  • Report analysis
  • Appointment setting
  • Supplier relationship management
  • Customer and client relations
  • Human resource laws
  • Financial report analysis
  • Employee timesheet processing
  • Accounting familiarity

Work Experiences

  • Transcribed and organized information to aid in the preparation of speeches and presentations.
  • Took up to 17 calls per one year and quickly redirected them.
  • Effectively interacted with Operations Secretary and Operations Secretary, took detailed notes, and distributed minutes to all attendees in two years meetings.
  • Updated the program's procedure information in the tracking system.
  • Used Salesforce to write a variety of letters, reports, and other documents.
  • Took and managed incoming and outgoing calls, as well as recording and distributing accurate messages to the office staff.
  • Worked with vendors to order and maintain office supplies inventory, as well as to obtain the most cost-effective pricing.
  • Completed special projects on time and on budget, exceeding the goals of both the framework department and the organization as a whole.
  • Provided initiative software support and training to the entire office, including troubleshooting and optimization.
  • Oversaw 12 calendars in order to coordinate meetings, appointments, and events strategically.

Summaries

  • Proven track record of updating offices and increasing overall productivity.
  • Operations Secretary with 7 years of experience assisting with framework program coordination and implementation.
  • Experienced in balancing high-volume inquiries with administrative requirements for a 17-person team.
  • Capable of gathering and organizing specific data as well as converting documents into the desired formats.
  • Experienced in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
  • With strong planning, problem-solving, and communication skills, I am extremely efficient and accurate.
  • Ambitious Office Automation Clerk who knows how to use a variety of office support equipment, such as framework and standard.
  • Incoming records, file transfers, and destruction orders are all handled by this department.
  • Extensive data collection and extraction experience.
  • Outgoing and well-organized, with exceptional coordination and interpersonal skills.

Accomplishments

  • Analyzed office supply usage, introducing cost-effective procurement strategies that resulted in savings of $8 annually.
  • Acted as the point of contact for legal document preparation, completing stakeholder engagement in a timely and compliant manner.
  • Reduced office supply ordering time using an automated system, leading to 44% time savings for all administrative staff.
  • Managed office expenses and budgets, achieving a cost reduction of 66% over 2020 without reducing service quality.
  • Trained and mentored a team of 13 administrative assistants, improving staff efficiency by 62%.
  • Scheduled and coordinated over 2 executive and departmental meetings, achieving 43% on-time meeting start rate.
  • Conducted in-depth analyses of clerical tasks, identifying inefficiencies and recommending solutions which saved procedure per week in manual data entry tasks.
  • Consistently met over 2 project deadlines ahead of scheduled goals, contributing to overall department efficiency.
  • Implemented procedural improvements that reduced processing time by 22% across all clerical functions.
  • Collaborated with team of 16 in the development of standard.

Affiliations

  • Jaycees
  • Toastmasters International - Former Club President in 2021
  • Women in Management (WIM) - Regular Attendee of Mentorship Programs
  • Global Business Travel Association (GBTA) - Member since 2021
  • Society for Administrative Professionals - Attended standard for Strategic Office Planning
  • American Society for Administrative Professionals (ASAP) - Annual Conference Participant
  • National Association of Professional Women (NAPW) - Leadership Development Program Alumnus
  • Association of Event Organizers (AEO) - Contributor to method
  • Association for Supply Chain Management (APICS)
  • Association for Computing Machinery

Certifications

  • CompTIA Network+
  • Certified Professional Secretary (CPS)
  • Customer Service Excellence Certification Northwind
  • Data Analytics for Business ServiceNow Certification
  • SHRM Certified Professional (SHRM-CP)
  • Basic Budgeting and Financial Management Certification
  • ServSafe
  • Certified Presentation Specialist - HubSpot
  • Certified Public Notary - Oregon
  • Salesforce

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