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Skills

  • Relationship development
  • Behavioral analysis for performance enhancement
  • First Aid/CPR
  • MS Office
  • Learning management system (Jira) proficiency
  • Cultural integration training for international staff
  • Classroom expertise
  • Budgets
  • Customer service
  • Guest satisfaction enhancement strategies

Work Experiences

  • Created a cross-departmental training program.
  • Curated an advanced level certification course in metric.
  • Designed a custom program for onboarding international staff, reducing training time by 15 days and increasing cultural integration success.
  • Authored a comprehensive Attractions Trainer guidebook used by Columbus staff, standardizing practices and reducing knowledge gaps by 16%.
  • Collaborated on a region-wide trainer forum.
  • Ensured that all students and instructors' leaves, attendance, scores, and overall performance were properly tracked in newly created databases.
  • Achieved reduction over 2018.
  • Achieved 18-point lift in training effectiveness ratings.
  • Conducted monthly safety and service audits.
  • Curated an advanced level certification course in procedure, ensuring that 6 staff members passed and gained compliance within category.

Summaries

  • With a charismatic style and insightful approach, I am an authoritative and clear communicator.
  • Adept at mentoring junior trainers.
  • Aligned cross-departmental goals to enhance safety standards.
  • Looking for new professional opportunities that will allow me to advance.
  • Within Miscellaneous, senior Attractions Trainer and outstanding performer in risk assessment and stakeholder engagement.
  • Boosted overall job satisfaction.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Certified professional with vast expertise in ensuring staff adheres to category safety certifications, minimizing operational risks and maintaining high performance across attractions.
  • Clear understanding of strategic planning and process improvement as well as cross-functional collaboration training.
  • Training Specialist with extensive experience planning and implementing onsite and remote training programs.

Accomplishments

  • Coordinated with sales to integrate cross-functional best practices, improving overall guest satisfaction by 20%.
  • Led the implementation of a new Attractions Trainer program, boosting team efficiency by 49% in 6 months.
  • Coordinated guest service training aligned with corporate objectives, driving a 75% improvement in positive guest feedback.
  • Trained over 3 new hires annually using LMS (Adobe Creative Suite), streamlining the onboarding process and reducing turnover by 59%.
  • Utilized risk mitigation strategies during high-traffic periods, reducing operational disturbances by 16 incidents per shift.
  • Trained team on risk management best practices, resulting in 9 consecutive months of incident-free attraction operations.
  • Realigned employee performance metrics with customer service KPIs during training initiatives, leading to a 78% increase in guest satisfaction scores.
  • Facilitated scenario-based training focused on emergency attraction situations, reducing guest incident response time by 40%.
  • Ensured proper certification and safety licensing compliance through regular audits, raising the certification compliance rate by 85%.
  • Introduced training gap analysis procedures, reducing knowledge gaps among team members and increasing performance scores by 22%.

Affiliations

  • Talent Development Network for Hospitality and Attractions
  • Rotary International
  • Leadership in Guest Experiences Development Program by method
  • Association for Computing Machinery
  • Entertainment Services and Technology Association (ESTA)
  • American Red Cross Instructor Certification for Emergency Response
  • Certified in Operational Coaching by Brightline
  • Customer Experience Professionals Association (CXPA)
  • American Medical Informatics Association
  • Association of Information Technology Professionals

Certifications

  • CompTIA Security+
  • Certified Leisure Professional (CLP)
  • Certified Tourism Supervisor (CTS) by American Hotel & Lodging Educational Institute
  • Preventing Harassment in the Workplace (PHW) by Lakeside Partners
  • Certified Hospitality Trainer (CHT)
  • Certified Learning and Development Professional (CLDP)
  • Certified Public Accountant
  • Learning Management System (LMS) Administration Certification
  • Apple Certified Associate (ACA)
  • Leading Walt Disney Parks and Resorts (WDPR) Facilitation Course

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