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Skills

  • Meeting minutes
  • Program files maintenance
  • Customer relations and communications
  • Documentation and control
  • Human resource laws
  • Executive presentations
  • Credit and collections
  • Spreadsheet management
  • Filing and data archiving
  • Interpersonal communication

Work Experiences

  • Organized, opened, and routed incoming mail and deliveries to assist senior leaders in responding quickly to business and customer needs.
  • Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
  • Kept the reception area clean to foster a positive, professional atmosphere for all stakeholders, including Registrar's Assistants and clients.
  • Took and managed incoming and outgoing calls, as well as recording and distributing accurate messages to the office staff.
  • Established administrative work procedures to keep track of the daily tasks of the employees.
  • Completed forms, reports, logs, and records to expedite the processing of all human resources documentation.
  • Oversaw 5 calendars in order to coordinate meetings, appointments, and events strategically.
  • Updated the program's standard information in the tracking system.
  • Provided method software support and training to the entire office, including troubleshooting and optimization.
  • Worked with vendors to order and maintain office supplies inventory, as well as to obtain the most cost-effective pricing.

Summaries

  • Expertise in diplomatic and professional communication, time management, and multitasking.
  • Proven track record of updating offices and increasing overall productivity.
  • For initiative, a detail-oriented Records Specialist capable of coordinating digital and physical records.
  • Drafting reports and business correspondence, managing mail, and updating tracking spreadsheets are all skills I possess.
  • Manages multiple projects at the same time with a high level of accuracy.
  • Astute Administrative Assistant focused on streamlining processes to improve data retrieval and storage, reduce physical storage requirements, and ensure the security of all data.
  • Committed to high-quality organization and office management, as well as problem-solving skills.
  • Incoming records, file transfers, and destruction orders are all handled by this department.
  • SAP expert with exceptional strategic planning and typing abilities.
  • Ambitious Office Automation Clerk who knows how to use a variety of office support equipment, such as standard and category.

Accomplishments

  • Maintained 100% up-to-date student enrollment records, ensuring compliance with federal guidelines and institutional policies, reducing audit findings.
  • Conducted in-depth analysis of enrollment trends, providing data-driven reports that assisted the institution in forecasting student body growth and optimizing resources.
  • Ensured the integrity, accuracy, and confidentiality of student academic records throughout their lifecycle per procedure guidelines.
  • Aided in implementing a comprehensive online student registration portal, improving user accessibility and cutting manual processing time by 68%.
  • Assisted in the daily management of student records, employing ServiceNow to handle data for over 16 active student files.
  • Utilized high proficiency in HubSpot to manage student records and create detailed reporting for leadership on enrollment trends and projections.
  • Worked closely with institutional leadership to refine clerical processes related to student registration and withdrawal, improving overall office efficiency by 38%.
  • Acted as the primary contact for international student registration, managing 7 student records and ensuring compliance with initiative.
  • Improved the rate of registration issue resolution by 59% through the introduction of a new student support system.
  • Reduced record discrepancies by conducting monthly data integrity checks, identifying and resolving 71% of issues found in student files.

Affiliations

  • International Leadership Association (ILA)
  • Association of Professional Advisers in Education (APAE)
  • Association for University and College Counseling Center Directors (AUCCCD)
  • Society for Human Resource Management (SHRM) – Lean Related
  • National Honor Society in Psychology (Psi Chi)
  • Western Association of Collegiate Registrars and Admissions Officers (WACRAO)
  • National Education Association (NEA)
  • Southeastern Association of College Registrars and Admissions Officers (SACRAO)
  • International Association of Administrative Professionals
  • Project Management Institute

Certifications

  • PEOPLESOFT Student Administration Certified Professional
  • Certified Campus Solutions Expert (Oracle) - Summit Group
  • Google Certified Professional Cloud Architect
  • Certified Electronic Records Administrator (CERA) - Workday
  • Certified Student Services Technology Specialist (CSSTS) - Tableau
  • Certified Educational ERP Specialist (PeopleSoft Certification) - Ironclad Systems
  • Enterprise Resource Planning (ERP) for Higher Education Certification
  • CompTIA Security+
  • Data Governance and Stewardship Professional (DGSP) - Cedar Works
  • Advanced Microsoft Office Specialist (MOS) - Excel & Access Focus

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