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Skills

  • Tenant and eviction laws
  • Property tours and inspections
  • Due Diligence in Property Acquisition
  • Excellent verbal and written communication
  • Marketing and advertising
  • Building operations
  • Regulatory compliance
  • Customer service excellence
  • Building code compliance
  • AMSI

Work Experiences

  • Reduced vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans, and tenant outreach programs.
  • Achieved under-budget performance.
  • Communicated with key on- and off-site tenant contacts on a regular basis to ensure that they were happy with the facility and services.
  • Managed property budgets, reviewed invoices, and kept track of costs.
  • Aligned rental rates with evolving market trends.
  • Maximized rental income while lowering expenses through effective planning and control.
  • Created, reviewed, and submitted operating and capital budgets for the property.
  • Ensured that rent collections were received on time and that they were reconciled in accordance with landlord and resident statutes.
  • Compiled maintenance and repair requests for submission to the procedure department and solicited bid proposals from local contractors.
  • Promptly and appropriately handled tenant complaints, bringing in repairmen and other support services as needed.

Summaries

  • Achieved a revenue boost of $12.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Costs were consistently reduced while profits were increased.
  • Property manager with a strong mix of people skills and the ability to implement and enforce property rules and regulations.
  • Offering 15 years of Miscellaneous experience, as well as a goal-oriented, results-oriented approach.
  • Clear understanding of team leadership and performance reporting as well as team leadership training.
  • Achieved a 84% retention in 2023.
  • In stressful situations, maintains a calm and professional demeanor.
  • Real Estate Property Manager is a multi-talented Real Estate Property Manager who is consistently rewarded for planning and operational improvements.
  • Tenant relations, sales, marketing, and business transactions are all areas where I excel.

Accomplishments

  • Collaborated with vendors and suppliers to streamline building maintenance processes, cutting annual operational costs by $10.
  • Established robust eviction protocols, cutting legal and operational eviction costs by $17 annually while maintaining positive tenant relations with existing renters.
  • Directed a capital improvement project that increased asset valuation by $3 through property upgrades, renovations, and energy-efficient enhancements.
  • Resolved tenant disputes and conducted legal proceedings as necessary, maintaining a 29% success rate in favorable arbitration and mediation outcomes.
  • Trained and mentored a property management team of 3, enhancing overall team performance and streamlining day-to-day operations across 12 units.
  • Led monthly tenant meetings in initiative, addressing complaints and inquiries, which increased tenant engagement by 23%.
  • Implemented tenant retention programs that improved annual lease renewal rates by 69%, contributing to increased building profitability.
  • Facilitated property insurance claims, successfully recovering $6 in damages while keeping occupancy consistent during repairs.
  • Regularly inspected 18 buildings across Chicago, ensuring compliance with local safety regulations and fostering high tenant satisfaction.
  • Developed competitive rental pricing strategies that boosted overall occupancy across 18 properties by 51%.

Affiliations

  • Freemason
  • Project Management Institute
  • IREM’s Certified Property Manager (CPM) Certification Program
  • International Association of Administrative Professionals
  • International Facility Management Association (IFMA)
  • Association of Property Owners and Managers (APOM)
  • Society of Human Resource Management
  • National Multifamily Housing Council (NMHC)
  • Certified Apartment Manager (CAM) Program
  • Real Estate Management Institute Austin

Certifications

  • Property Management License - Georgia
  • CompTIA A+ Technician
  • Certified Property Manager (CPM) – category
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Commercial Investment Member (CCIM) – CCIM Institute
  • Residential Management Professional (RMP) - method
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Budgeting & Asset Management for Rental Housing Professionals - metric
  • Business Development & Marketing for Property Management - Harbor & Co.
  • ServSafe

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