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Skills

  • Client account management
  • Relationship building
  • Stakeholder relations
  • Delegation
  • Cost reduction strategies
  • Problem resolution
  • Conflict resolution
  • Operational improvement
  • Business Development
  • Product development

Work Experiences

  • Scheduled employees for 18 months shifts, taking customer traffic and employee strengths into consideration.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Dealt with difficult customers and clients in order to help lower-level employees and provide excellent customer service.
  • Developed systems and procedures to improve operational quality and team efficiency while delivering business strategy.
  • Used budget management and workflow optimization to cultivate and strengthen long-term client relationships.
  • Reviewed inventory levels and ordered new merchandise to keep quantities well-stocked every two years.
  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Upheld high leadership standards for employees, consistently leading by example to achieve best-in-class framework results.

Summaries

  • Achieved Innovation Award in Denver.
  • Adaptable and deadline-driven, with the ability to manage and complete multiple projects in high-stress situations.
  • Accomplished Salon Owner with a reputation for enhancing client loyalty through personalized consultations and innovative service offerings.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Dedicated to providing excellent method services and efficient conflict resolution.
  • Salon Owner/Operator is a multi-talented Salon Owner/Operator who is consistently rewarded for planning and operational improvements.
  • A results-oriented planner who excels at forming and retaining high-performing teams.
  • Salon Owner/Operator who is forward-thinking and knows a lot about performance reporting.
  • With 9 years of customer service experience, Salon Owner/Operator is insightful.
  • 10 years of strategic Salon Owner/Operator experience leading and overseeing program and procedure business activities.

Accomplishments

  • Led the rebranding and renovation of salon facilities, boosting walk-in traffic by 15% over 2018.
  • Optimized product inventory system using Asana, resulting in a 79% reduction in product wastage.
  • Documented and resolved category which led to standard.
  • Reduced staff turnover by 40% through the implementation of clear career development plans and mentorship programs.
  • Partnered with Beacon Labs for special salon promotions, leading to a 73% increase in product sales for 2015 quarter.
  • Resolved product issue through consumer testing.
  • Integrated advanced scheduling software, improving employee shift management and reducing overtime costs by 28%.
  • Opened a second salon location that reached profitability within 16 months of launch.
  • Presented quarterly performance reviews to track business progress, reducing overhead costs by 80% based on budget assessments.
  • Expanded client base by 84% through targeted promotions, community events, and partnership with local businesses.

Affiliations

  • American Medical Informatics Association
  • Small Business Development Center (SBDC) advisory meetings
  • International Dermal Institute alumni, Skin Care Certification
  • Master Cosmetologist Association - Strategic Planning Seminar
  • National Association of Social Workers
  • Cosmetology Educators of America (CEA) membership
  • Salon Business Mastery 2021 Workshop
  • Chamber of Commerce Member, Boston
  • American Marketing Association
  • Certified in Salon Profitability and Growth from program

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Network Associate (CCNA)
  • Time Management for Salon Owners standard
  • Certified Nail Technician metric
  • Certified Salon Leadership Professional (CSLP) program
  • Lease Negotiation and Real Estate Basics for Small Businesses standard
  • Certified Public Accountant
  • Master Barber License program
  • Salon Retail Operations Specialist process
  • Advanced Hair Cutting Techniques Certification program

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