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Skills

  • Account management
  • Warehousing functions
  • Medical terminology knowledge
  • Professional telephone demeanor
  • Receiving support
  • Health, Safety, and Environmental Compliance
  • Stocking and replenishing
  • Key holder experience
  • Facility data analysis and reporting
  • Maintenance cost reduction strategies

Work Experiences

  • Used a POS system to itemize and total the purchases of 16 customers.
  • Ensure that customers and internal departments are properly communicated with.
  • Responded to customer requests by providing excellent customer service and customized recommendations to meet their needs.
  • Established long-term, loyal customer relationships by providing excellent service and detailed order, account, and service information.
  • Kept the standard and category areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Analyzed customer data to identify problems, develop potential solutions, and ensure high-quality service.
  • Increased customer retention by creating and offering unique discount opportunities, as well as generating interest in new product lines.
  • Followed all customer call guidelines, such as service levels, handling time, and productivity.
  • Followed through on all critical inter-departmental escalations to increase customer retention rates.
  • Built strong, compassionate client relationships and earned a reputation for exceeding service standards.

Summaries

  • Facilities Assigner who is well-versed in dealing with difficult customer issues and promoting positive outcomes.
  • Bring extensive high-call volume experience working with system consumers spanning 10 years.
  • Working with stressed, confused, and upset people who need benefits information and supportive guidance to navigate system systems is one of my specialties.
  • Microsoft Excel expert with experience in quality assurance services.
  • Hardworking Facilities Assigner with 11 years of telecommuting experience meeting customer needs.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Jira and initiative techniques have been taught to me.
  • Customer service specialist with over 10 years of experience resolving account and service issues for Miscellaneous clients.
  • To build loyalty, employs service-oriented behaviors, understands customer desires, and provides customized solutions.

Accomplishments

  • Collaborated with team of 15 in the development of standard.
  • Successfully reduced downtime across multiple locations by 62% by piloting a new facility response strategy.
  • Leveraged Salesforce to automate facility resource planning, saving 10 work hours per month and improving space utilization by 40%.
  • Resolved product issue through consumer testing.
  • Reduced projected facility costs for the following fiscal year by $12 through strategic space planning and resource optimization.
  • Created detailed vendor performance reports that improved the contractor selection process, reducing average project times by 26%.
  • Redesigned the workflow for vendor coordination, eliminating bottlenecks and decreasing project turnaround time by 46% days.
  • Facilitated the completion of 12 facility upgrades through diligent project tracking, achieving an 32% increase in project on-time delivery rate.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Conducted space utilization audits, reducing underutilized areas by 33% and optimizing workspace allocation across 9 locations.

Affiliations

  • Public Works and Maintenance Society—Facilities Division
  • Smart Buildings Alliance for Smart Cities (SBA) Professional Collaboration Group
  • Association for Supply Chain Management (APICS)
  • International Council of Nurses
  • Certified Healthcare Facility Manager (CHFM) through the American Hospital Association
  • Toastmasters
  • Project Management Institute (PMI)—Focus on Facilities Projects
  • Mechanical Contractors Association of America (MCAA)
  • Jaycees
  • Women in Facilities Management Leadership Forum

Certifications

  • Building Automation Systems (BAS) Certification – program
  • Certified Business Analysis Professional (CBAP)
  • Waste Management and Recycling for Facilities – category
  • Building Owners and Managers Institute International (BOMI) – Facilities Management Certificate
  • Project Management Professional (PMP) – Project Management Institute (PMI)
  • Certified Air Conditioning & Refrigeration Mechanic – standard
  • Salesforce
  • Certified Construction Contract Administrator (CCCA) - Construction Specifications Institute (CSI)
  • LEED Green Associate Certification - U.S. Green Building Council (USGBC)
  • ServSafe

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