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Skills

  • Report preparation
  • Retail store support
  • Stocking and replenishing
  • Professional telephone demeanor
  • Order fulfillment
  • Building systems maintenance
  • Facility assignment coordination
  • Asset visibility enhancement
  • Data entry
  • Key stakeholder relationship building

Work Experiences

  • Routed incoming calls to the most qualified personnel and departments within the company.
  • Promoted a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues.
  • Responded to customer requests by providing excellent customer service and customized recommendations to meet their needs.
  • Averaged 12 calls, emails, and faxes per day, answering customer questions, solving problems, and providing product information.
  • Was in charge of replacing damaged or missing products in a timely and efficient manner.
  • Analyzed customer data to identify problems, develop potential solutions, and ensure high-quality service.
  • Entered customer interaction details into Salesforce to track requests, document problems, and record solutions offered.
  • In the top 8% of employees for successful improved.
  • Provided primary customer support to internal and external customers in a fast-paced environment.
  • Looked into and resolved issues with accounting, service, and delivery.

Summaries

  • ServiceNow expert with 2 years of experience in related roles.
  • Upbeat and vivacious, with grace in dealing with adversity via resourcefulness and adaptability.
  • Facilities Assigner is a multi-talented Facilities Assigner who is consistently rewarded for planning and operational improvements.
  • Facilities Assigner who is well-versed in dealing with difficult customer issues and promoting positive outcomes.
  • Motivated to keep customers happy and contribute to the company's success.
  • Hardworking Facilities Assigner with 11 years of telecommuting experience meeting customer needs.
  • Effective at managing phone calls, emails, letters, and in-person requests for assistance while adhering to process regulations and initiative department guidelines.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • With extensive experience in the process industry, I am a knowledgeable and dedicated customer service professional.
  • Customer Service Representative with exceptional oral and written communication, active listening, and problem-solving abilities.

Accomplishments

  • Implemented a Salesforce that reduced scheduling conflicts across 17 buildings, improving service response time by 32% minutes.
  • Successfully reduced downtime across multiple locations by 62% by piloting a new facility response strategy.
  • Collaborated with vendors and contractors to ensure timely project execution, cutting project turnaround time by 63%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Tracked facility performance metrics, identifying underperforming areas and driving improvement initiatives that boosted efficiency by 75%.
  • Redesigned the workflow for vendor coordination, eliminating bottlenecks and decreasing project turnaround time by 46% days.
  • Supervised a team of facility managers across 17 sites, enhancing workflow efficiency, and achieving 83% improvements in building upkeep.
  • Successfully negotiated contracts with external service providers, resulting in 59% savings in annual service fees.
  • Collaborated with team of 15 in the development of standard.
  • Facilitated the completion of 12 facility upgrades through diligent project tracking, achieving an 32% increase in project on-time delivery rate.

Affiliations

  • Facility Services and Engineering Leadership Networking Group
  • Society of Human Resource Management
  • Association for Supply Chain Management (APICS)
  • Women in Facilities Management Leadership Forum
  • National Fire Sprinkler Association (NFSA) Membership
  • International Association of Administrative Professionals
  • International Code Council (ICC) for Facility Codes Adherence
  • International Institute of Sustainable Laboratories (I2SL) Professional Engagement
  • Toastmasters
  • American Society of Safety Professionals

Certifications

  • Certified Property Manager (CPM) – standard
  • Microsoft Certified Systems Engineer (MCSE)
  • Facility Fire Safety and Security Management Training
  • Computer Science and Facilities Management Coursework – category
  • Certified Business Analysis Professional (CBAP)
  • Google Certified Professional Cloud Architect
  • Leadership in Energy and Environmental Design (LEED) Accredited Professional
  • Certified Energy Manager (CEM) – Association of Energy Engineers (AEE)
  • SHRM Certified Professional (SHRM-CP)
  • Apple Certified Associate (ACA)

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