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Skills

  • Customer satisfaction
  • Operational improvement
  • MS Office
  • Quick learner
  • Safety measures
  • Tax preparation
  • Psychosocial Needs Assessment
  • Positive learning process
  • CRM Systems
  • Team management

Work Experiences

  • Used SAP to accurately enter data into a batch ticketing system.
  • Saved $3 by putting in place cost-cutting measures that addressed long-standing issues.
  • Got better.
  • Worked with the parts department to get the parts I needed.
  • Established
  • Sought advice.
  • Transported Tableau to two years customer locations.
  • Did some research.
  • Followed up with customers by phone or email after each merchandise sale to answer any last-minute questions.
  • Educated families and members of the community about domestic violence and its effects on children.

Summaries

  • Proactive
  • Determined sales and marketing professional with 15 years of experience in program industry.
  • Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company.
  • Motivated individual.
  • Social Services Director with experience managing social work programs and a strong understanding of welfare and crisis intervention laws.
  • Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships.
  • Expert
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Professional with over 6 years of experience in project management and process improvement initiatives across the enterprise.

Accomplishments

  • Developed and distributed health-related educational materials customized for children of varying ages and medical backgrounds, resulting in higher program engagement.
  • Successfully secured metric worth $55,000 to fund new playroom equipment and resources, benefiting over 7 children annually.
  • Utilized guided imagery and relaxation techniques to help patients and families manage pre-procedural anxiety, resulting in lower reported stress levels.
  • Streamlined the intake process for new pediatric patients, reducing administrative time by 40% and ensuring a more child-friendly environment.
  • Documented and resolved framework which led to metric.
  • Coordinated with rehabilitation therapists to create play-based recovery exercises that were tailored to the physical abilities of each child, improving mobility outcomes.
  • Mentored and supported student interns working in the pediatric volunteer program, contributing to a 31% increase in program participant retention.
  • Created customized therapeutic activities, such as art therapy or music therapy, based on individual patient needs, contributing to a 48% improvement in emotional well-being.
  • Collaborated on a multidisciplinary team to create personalized care plans that encouraged family participation and addressed both physical and emotional needs of the child.
  • Provided patients with creative outlets, such as painting and crafting, as part of a structured therapeutic play program designed to promote emotional healing.

Affiliations

  • Association of Information Technology Professionals
  • American Society of Safety Professionals
  • Early Childhood Interventions (ECI) Network
  • Association for Computing Machinery
  • Society of Human Resource Management
  • Trauma-Informed Care in Pediatrics Network
  • Society of Pediatric Psychology
  • Pediatric Palliative Care Alliance
  • National Council on Family Relations (NCFR)
  • Certified Child Life Specialist (CCLS) credential through the ACLP

Certifications

  • Trauma-Informed Care Certification - Atlanta
  • ServSafe
  • Certified Compassion Fatigue Professional (CCFP) - International Association of Trauma Professionals
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Child and Youth Care Practitioner (CYC-P) - category
  • Certified Volunteer Administrator (CVA) - Council for Certification of Volunteer Administration
  • CompTIA A+ Technician
  • Cisco Certified Internetwork Expert (CCIE)
  • Certificate in Pediatric Traumatic Stress Response - 2024Raleigh
  • SHRM Senior Certified Professional (SHRM-SCP)

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