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Skills

  • Organization
  • Change Management
  • Communications
  • Customer service
  • Budgets
  • Creative merchandising
  • Sales and marketing
  • Training program implementation
  • Compliance adherence
  • Strategic planning

Work Experiences

  • Achieved results within 6 months.
  • Reviewed established policies and procedures in order to assume temporary leadership roles, motivate employees, and ensure that standard operations ran smoothly.
  • Shared best practices with on-site and external personnel to align efforts and goals.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Achieved a significant initiative by making proactive decisions based on market expertise and business knowledge.
  • Looked at current operations and market trends to see where improvements could be made and where opportunities could be capitalized on.
  • Updated processes on a regular basis to eliminate inconsistencies and improve scheduling across procedure calendars and programs.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Improved filing systems for confidential client records and reports increased operational efficiency.
  • Achieved a 14-year peak in net promoter score (NPS).

Summaries

  • Professional who is both energetic and poised.
  • Collaborative, with a commitment to collaborating with coworkers to foster an engaged, empowering work environment.
  • Demonstrated ability to develop and manage exceptional teams in order to meet and exceed challenging goals.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Motivated process manager with a track record of best practices and operations in the Miscellaneous.
  • Optimize long-term success by effectively balancing targets with resources.
  • Mentoring and challenging team members to meet and exceed company goals is something I'm passionate about.
  • Bringing 17 years of industry experience to Harbor & Co., and ready to take on a challenging, growth-oriented role.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Outside Service Manager is a skilled Outside Service Manager who provides encouragement and feedback to help employees succeed.

Accomplishments

  • Revised budget tracking processes, which resulted in a 46% higher accuracy rate for financial forecasting and operational planning.
  • Developed predictive maintenance schedules to reduce vehicle breakdown incidents by 64%, keeping downtime within acceptable service levels.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Optimized team management practices, achieving a staff retention rate of 44% over 2020 by fostering a positive work environment.
  • Designed and launched a training program on customer-first initiatives, leading to a direct 62% reduction in customer complaints within first 17 months.
  • Improved net promoter score (NPS) by 78% over a 9-year period through implementing immediate client feedback systems.
  • Enhanced client communication protocols, supporting a 10-year low in escalation cases while maintaining a 64% satisfaction rate.
  • Implemented dynamic staff rotation policies that maintained complete coverage, ensuring 4% availability during peak service periods.
  • Collaborated with team of 16 in the development of category.
  • Exceeded annual budget goals by 17%, utilizing strong negotiation tactics and vendor management to reduce maintenance and equipment costs.

Affiliations

  • Rotary International
  • Project Management Institute
  • Retail Workforce Solutions Network (RWSN)
  • Toastmasters
  • National Association of Social Workers
  • National Golf Course Owners Association (NGCOA)
  • Institute of Asset Management (IAM)
  • American Medical Informatics Association
  • Society of Women Engineers
  • Professional Retail Store Maintenance Association (PRSM)

Certifications

  • Salesforce
  • Certified Facility Manager (CFM), IFMA
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE) – ASQ
  • Certified Sustainability Professional – Meridian
  • Certified Service Manager (CSM) - Northwind
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Automotive Fleet Manager (CAFM) – Ironclad Systems
  • Certified Professional in Supply Management (CPSM) - ISM
  • Vendor and Partner Negotiation Skills Certification Ironclad Systems
  • TIA Automotive Service Advisor Certification Northwind

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