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Skills

  • Team building
  • Business Administration
  • KPI tracking
  • Organization
  • Employee retention strategies
  • MS Office
  • Communications
  • Client onboarding support
  • Agile project management
  • Process improvement

Work Experiences

  • Created budgets and prepared quotes for new products and services.
  • Welcomed new members and established and updated memberships in Beacon Labs procedure programs.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 5%.
  • Assessed employee performance over a one year period and provided constructive feedback to help them improve.
  • Achieved results in the first 14 months.
  • Was in charge of maintaining store equipment such as computers, printers, and fax machines.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Created a cutting-edge employee recognition program that increased productivity and morale.
  • Reduced workflow inconsistencies by recruiting and hiring capable employees.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Strengths in forming and maintaining relationships with a wide range of stakeholders in fast-paced, dynamic environments.
  • Effective problem-solver and leader who excels at streamlining operations to reduce costs and improve organizational efficiency.
  • Develop strategic business partnerships and relationships.
  • Within Miscellaneous, senior Outside Service Manager and outstanding performer in team leadership and vendor management.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Expertise in technology and product development.
  • Focused on ensuring smooth financial, personnel, and operational operations.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • Proactive Outside Service Manager uses determination and attention to detail to produce high-quality budget management work.

Accomplishments

  • Exceeded annual budget goals by 17%, utilizing strong negotiation tactics and vendor management to reduce maintenance and equipment costs.
  • Championed data-driven decision-making using Salesforce, improving both service efficiency and cost reporting accuracy by 65%
  • Negotiated service contracts at 16% reduced rates, improving financial stewardship while maintaining high-quality vendor relationships.
  • Resolved product issue through consumer testing.
  • Collaborated closely with client and cross-functional teams to refine service workflows, reducing customer turnaround time by 22% and enhancing service reliability.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Revised budget tracking processes, which resulted in a 46% higher accuracy rate for financial forecasting and operational planning.
  • Collaborated with team of 16 in the development of category.
  • Reduced service lead time by 48% through the optimization of scheduling systems, enabling quicker resolution of client queries.
  • Created service continuity plans during peak operational periods, ensuring 12 weeks of uninterrupted service with zero customer complaints.

Affiliations

  • Society of Women Engineers
  • Retail Workforce Solutions Network (RWSN)
  • American Society of Safety Professionals
  • International Association of Administrative Professionals (IAAP)
  • National Retail Federation (NRF)
  • Project Management Institute (PMI)
  • National Association for Business Resources (NABR)
  • American Medical Informatics Association
  • Institute of Asset Management (IAM)
  • National Restaurant Association (NRA)

Certifications

  • Certified Service Manager (CSM) - Northwind
  • CompTIA A+ Technician
  • Certified Equipment Leasing Professional Harbor & Co.
  • SHRM Certified Professional (SHRM-CP)
  • Association for Facilities Engineering Certification (AFE) method
  • CompTIA Network+
  • Fleet Manager Certification (FMC) Northwind
  • Certified Business Process Improvement Professional (CBPIP) Lakeside Partners
  • Certified Inventory Management Specialist (CIMS) – Vantage
  • Certified Maintenance Manager (CMM) - Vantage

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