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Skills

  • Collections and follow-up on overdue accounts
  • Cross-departmental collaboration
  • Regulatory compliance
  • Healthcare documentation accuracy
  • Payment plan negotiation
  • Operational improvement
  • Team building
  • Claim submission accuracy
  • Billing dispute resolution
  • Supervision

Work Experiences

  • Collaborated with process customers to determine their needs and deliver procedure service.
  • Completed resolution within the past year.
  • Achieved results in 2016.
  • Achieved results within several months.
  • Had an excellent attendance record and was always on time for work.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved 51% accuracy in billing.
  • Created audit checklists.
  • Used Power BI to make appointments.
  • Solved procedure issues, improved operations, and provided excellent customer service.

Summaries

  • Accomplished in 2018.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Patient advocacy and education are skills she possesses, as is her commitment to efficiency.
  • Committed to providing exceptional service.
  • Committed to streamlining billing processes.
  • Patient Business Services Representative is a multi-talented Patient Business Services Representative who is consistently rewarded for planning and operational improvements.
  • Compassionate Patient Business Services Representative who provides patients with financial clarity through effective insurance counseling, impacting collections by $10 in 2020.
  • Achieved accuracy rate exceeding 82%.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Compassionate Patient Business Services Representative.

Accomplishments

  • Collaborated with team of 2 in the development of system.
  • Led the migration from legacy patient billing systems to SAP, increasing accounts processing speed by 57%.
  • Resolved complex patient account discrepancies within three years, reducing overdue bills by 60%.
  • Designed a custom training program for staff to navigate Salesforce, resulting in a 68% decrease in data input errors.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Monitored and resolved unpaid balances, improving recovery rates by 33% over 18 months.
  • Performed quarterly audits on collection accounts, leading to an improvement in financial accuracy by 32%.
  • Streamlined insurance claims processing, reducing outstanding claim errors by 54% within one year.
  • Kept the department's collection rate at 17% above target, surpassing the annual objective each year.
  • Reduced the average resolution time for patient account disputes from 15 days to 10 days.

Affiliations

  • Accreditation Council for Accountancy and Taxation (ACAT)
  • Association for Healthcare Administrative Professionals (AHCAP)
  • Healthcare Billing & Management Association (HBMA)
  • Certified Medical Reimbursement Specialist (CMRS) - American Medical Billing Association
  • American Medical Billing Association (AMBA)
  • Association for Supply Chain Management (APICS)
  • National Association of Healthcare Access Management (NAHAM)
  • The Joint Commission (TJC) - Healthcare Quality and Certification Network
  • Certified Healthcare Financial Professional (CHFP) – HFMA
  • Patient Account Management (PAM) Certification - AAHAM

Certifications

  • Cisco Certified Network Associate (CCNA)
  • CompTIA Network+
  • Credentialed Revenue Cycle Representative (RCR) - Brightline
  • Healthcare Information and Management Systems Society (HIMSS) Certification
  • CompTIA Security+
  • Cisco Certified Internetwork Expert (CCIE)
  • ICD-10-CM Coding Certificate – Lakeside Partners
  • ISSA Revenue Cycle Training Certification – Beacon Labs
  • Certified Public Accountant
  • Certificate in Healthcare Revenue Cycle Management - Northwind

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