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Skills

  • Continuous process improvement
  • Organization
  • Operational efficiency improvement
  • Operational improvement
  • Business operations
  • Initiative equipment
  • MS Office
  • Cross-cultural collaboration
  • Multi-project management under tight deadlines
  • Regulatory compliance

Work Experiences

  • Created budgets and prepared quotes for new products and services.
  • Created system and standard reports on a regular basis to evaluate performance, adjust strategies, and keep operations agile and sustainable.
  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
  • Reduced workflow inconsistencies by recruiting and hiring capable employees.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Achieved a 80% reduction in workload.
  • Assessed employee performance over a two years period and provided constructive feedback to help them improve.
  • Updated processes on a regular basis to eliminate inconsistencies and improve scheduling across metric calendars and programs.
  • Welcomed new members and established and updated memberships in Cedar Works method programs.
  • Planned marketing initiatives and tapped into my referral network to promote business development.

Summaries

  • Bringing 9 years of industry experience to Ironclad Systems, and ready to take on a challenging, growth-oriented role.
  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.
  • Results-oriented, goal-oriented, and looking to apply my experience to the role of Coordination Manager.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Dedicated to providing high-quality services and products.
  • Within Miscellaneous, senior Coordination Manager and outstanding performer in data analysis and workflow optimization.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Costs were consistently reduced while profits were increased.
  • Client relations, quality assurance, and client relations are all well-trained.
  • Collaborative, with a commitment to collaborating with coworkers to foster an engaged, empowering work environment.

Accomplishments

  • Managed the end-to-end communication orchestration for projects, minimizing delays through anticipating bottlenecks and improving overall client satisfaction by 51%.
  • Mentored team leads on best practices in project scheduling, directly enhancing delivery speed by 12%.
  • Collaborated with IT to implement a project management software solution, improving visibility into team workloads and tasks by 15%.
  • Collaborated with international team leaders across 3 time zones, adjusting workflows to improve coordination efficiency by 37%.
  • Established and maintained international coordination channels, aligning cross-border teams and improving global project alignment by 85%.
  • Collaborated with team of 5 in the development of program.
  • Introduced a task prioritization framework that cut project backlogs by 35%, ensuring key deadlines were consistently met.
  • Developed and executed comprehensive risk mitigation strategies for procedure, reducing unexpected delays by 53%.
  • Mentored and trained a team of junior coordinators, leading to a 17% faster project delivery and higher-quality outcomes.
  • Revamped vendor negotiation protocols, resulting in a cost reduction of 49% while maintaining vendor performance standards.

Affiliations

  • American Medical Informatics Association
  • Member of Agile Alliance – Project Coordination Chapter
  • Participant, Scheduling and Planning Professionals (SPP) Special Interest Group
  • Toastmasters International Executive and Leadership Program Alumni
  • Society for Risk Analysis (SRA) Member specializing in Project Coordination
  • Annual Contributor to Project Scheduling & Risk Management Conference 2018
  • Operations Manager, Council for Logistics and Supply Chain Management Professionals (CLSCMP)
  • Association of Information Technology Professionals
  • Association for Computing Machinery
  • Graduate of the Stanford Advanced Project Management Program 2016

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Certified Change Management Professional (CCMP)
  • CompTIA Network+
  • Certified Professional in Supply Management (CPSM)
  • SHRM Certified Professional (SHRM-CP)
  • Intercultural Competence in Business Certification
  • ServSafe
  • Salesforce
  • Verified International Academic Qualifications from World Education Services (WES)
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE)

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