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Skills

  • Background check validation
  • Cross-departmental process coordination
  • Cross-functional team collaboration
  • Escalated case resolution
  • Problem resolution
  • Time management
  • Complex case resolution
  • Customer satisfaction improvement
  • Document tracking system implementation
  • Prior authorization processing

Work Experiences

  • Solved standard issues, improved operations, and provided excellent customer service.
  • Built solid relationships with clients.
  • Aligned with legal verification processes.
  • Completed verification requirements timely and accurately.
  • Aligned with ISO Six Sigma for data security.
  • Collaborated with IT to install an updated verification platform, reducing manual errors by 56% and boosting case resolution speed.
  • Assisted in the development of a new tracking system.
  • Achieved Top Performer for risk control.
  • Achieved 18% faster turnaround time.
  • Achieved a 40% verification success rate improvement.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Boosted client retention by 67%.
  • Verification Agent with 15 years of successful client relations and workflow optimization experience.
  • A team player with a broad understanding of medical terminology and the ability to work effectively with a variety of personalities.
  • Achieves 83% faster turnaround.
  • Adhered to company verification standards.
  • Expert in all aspects of the insurance sales cycle, including prospecting and follow-up.
  • Costs were consistently reduced while profits were increased.
  • Listening to customers, meeting productivity goals, and staying current on company offerings are all skills she possesses.
  • Achieved success through prompt issue resolution.

Accomplishments

  • Collaborated with team of 4 in the development of standard.
  • Managed complex case resolutions involving high-net-worth clients to mitigate financial fraud risk, safeguarding assets worth over 10.
  • Created a streamlined verification process to manage escalated work volumes, improving monthly case output by 17% and reducing overtime costs.
  • Discovered and mitigated a multi-country fraud scheme in 2018, safeguarding company assets valued at 4.
  • Produced real-time verification metrics for senior leadership that facilitated decision-making, leading to improved resource allocation by 41%.
  • Provided accurate and timely reporting on flagged cases, significantly reducing case resolution times by 31%.
  • Assisted in the development of a customizable verification tracking system, reducing response times for customer inquires by 73% and improving client satisfaction.
  • Completed over 17 cross-border verifications, ensuring compliance with stringent AML (Anti-Money Laundering) regulations.
  • Ensured compliance with global anti-money laundering (AML) regulations while conducting over 15 cross-border verifications per quarter.
  • Collaborated with a cross-functional team to identify and resolve verification backlogs, improving case processing efficiency by 66% in framework.

Affiliations

  • National Notary Association (NNA)
  • American Society for Industrial Security (ASIS) International
  • Toastmasters
  • Jaycees
  • National Association of Certified Public Bookkeepers (NACPB)
  • Data Protection Authorities (DPA)
  • National Association of Professional Background Screeners (NAPBS)
  • National Association of Social Workers
  • Society of Women Engineers
  • Financial Industry Regulatory Authority (FINRA)

Certifications

  • Certified in Risk and Information Systems Control (CRISC)
  • CompTIA Security+
  • Certified Identity and Access Manager (CIAM)
  • Data Protection Officer Certification (DPO)
  • Certified Compliance and Ethics Professional (CCEP)
  • Certified Secure Payment Professional (CSPP)
  • CompTIA A+ Technician
  • Associate of the Society of Actuaries (ASA) - Compliance and AML
  • Certified Professional in Data Quality (CPDQ)
  • Certified Ethical Hacker (CEH)

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