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Skills

  • Servers expertise
  • Load balancing and redundancy
  • Business operations
  • Network performance monitoring
  • Disaster Recovery Planning
  • Program equipment
  • Team building
  • Technical analysis
  • Problem resolution
  • Load testing tools (Wireshark, SolarWinds)

Work Experiences

  • Administered enterprise wireless networks spanning across Austin, increasing network availability by 37%.
  • Completed within three years.
  • Automated repetitive network tasks using scripts.
  • Oversaw the delivery of category project by program team, which resulted in initiative.
  • Implemented, developed, and tested the installation and update of file servers, print servers, and application servers in all departments.
  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Created industry best practices and standards by standardizing job tasks and training junior team members.
  • Achieved a 41% decrease in unauthorized access incidents.
  • Collaborated with IT and development teams to implement secure APIs, ensuring compliance with initiative and reducing external and internal threats by 58%.
  • Had an excellent attendance record and was always on time for work.

Summaries

  • Achieved smoother transitions with zero downtime.
  • Network Engineer Administrator with 15 years of successful cross-functional collaboration and process improvement experience.
  • Adept in on-call crisis management.
  • Achieved a 39% reduction in unauthorized incidents.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Certified Network Engineer Administrator.
  • Committed to exceeding industry standards for reliability.
  • Achieved a 51% decrease in unauthorized access incidents.
  • Years of progressive IT experience 17.
  • Comprehensive remote access policies.

Accomplishments

  • Trained IT support staff on advanced network security protocols, reducing security incidents by 27% within several months.
  • Implemented wireless network security solutions that led to a 84% decrease in unauthorized access attempts.
  • Resolved product issue through consumer testing.
  • Documented and resolved framework which led to standard.
  • Improved WAN performance by setting up MPLS with Tableau, reducing latency between office locations by 67% ms.
  • Led the deployment of Tableau solutions for 17-location office, resulting in 67% network efficiency improvement.
  • Optimized bandwidth allocation by implementing QoS for QuickBooks traffic, reducing packet loss by 42%.
  • Conducted regular network diagnostics utilizing Tableau, identifying and resolving 15 performance issues within 6 months.
  • Designed and implemented a VLAN strategy for 5 departments, improving security and isolating sensitive data efficiently.
  • Troubleshot and resolved network outages affecting 3 users, restoring service within several months and minimizing downtime.

Affiliations

  • Rotary International
  • Active Contributor, Network Tools Open Source Community
  • Affiliate, Tech Target Network Management Group
  • Member, Wireless LAN Professionals Association (WLPC)
  • Member, Database Network Optimization Association (DNOA)
  • Association of Information Technology Professionals
  • American Marketing Association
  • Member, International Information System Security Certification Consortium (ISC)²
  • Member, ISACA Cybersecurity Networking Professional Chapter
  • Member, Institute of Electrical and Electronics Engineers (IEEE)

Certifications

  • Google Certified Professional Cloud Architect
  • Cisco Certified Network Associate (CCNA)
  • ServSafe
  • Cisco Certified Design Professional (CCDP)
  • First Aid/CPR Certified
  • HPE Master ASE - Hybrid IT Solutions Architect V2
  • Ansible Automation Certification
  • CompTIA A+ Technician
  • Certified Business Analysis Professional (CBAP)
  • Certified Ethical Hacker (CEH)

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