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Skills

  • Design patterns and principles
  • Web user interfaces
  • Problem resolution
  • Team management
  • Software testing
  • Software best practices
  • MS Office
  • Process improvement
  • Design System Development
  • Communications

Work Experiences

  • Achieved a 32% increase in method.
  • Brainstormed on customer-friendly UX enhancements.
  • Achieved a 71% boost in NPS.
  • Improved the company's brand and identity by designing a unique website and logo.
  • Achieved a 63% faster release cycle.
  • Firewalls and encryption were among the security measures I designed and implemented.
  • Adjusted feature prioritization.
  • Collaborated with in-house web designers to create a sleek and innovative UI design.
  • Aligned stakeholders on standard product features.
  • Represented the web team and discussed project goals and milestones at meetings with executives.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Prepared to contribute team leadership and performance reporting to a demanding role with Lakeside Partners.
  • Accomplished UX Analyst with proven success in mobile-first design strategies, driving 71% increases in mobile conversion rates and reducing drop-offs by focusing on continuous testing and iterative improvements during development.
  • Determined Web Developer with over 17 years of experience working in fast-paced environments.
  • Achieved a 62% reduction in release cycle time.
  • When it comes to creating effective websites, apps, and platforms that drive competitive advantage and revenue growth, be judicious and creative.
  • More than 13 years of experience managing website design projects, including gathering user requirements, writing code, creating mockups, and improving designs.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved 15% higher efficiency in UX research and implementation.
  • Bilingual and well-spoken, with the ability to collaborate with people from various backgrounds and personalities.

Accomplishments

  • Created wireframes and user flows for metric, shortening the approval process, reducing design turnaround time by 44%.
  • Introduced persona development process for more targeted user experience strategies, resulting in 58% increases in goal completion rates.
  • Led user research initiatives, influencing key design decisions in metric, increasing user retention by 53%.
  • Refined cross-platform user experiences for Adobe Creative Suite based on real-time user feedback, yielding a 24% increase in long-term user retention.
  • Coordinated user journey analysis to provide valuable actionable insights, reducing failed attempts at key tasks by 29%.
  • Standardized UX best practices across Adobe Creative Suite, reducing inconsistencies and achieving a 49% improvement in user productivity.
  • Presented usability findings to stakeholders, effectively securing buy-in for category that improved overall customer satisfaction.
  • Optimized form layouts through A/B testing, reducing form completion abandonment rates by 84%.
  • Documented design system usage guidelines that were adopted as part of the company's onboarding for new UX/UI developers, ensuring consistency across projects.
  • Defined user flows to streamline multi-step processes, reducing task complexity for users and improving efficiency by 46%.

Affiliations

  • American Marketing Association
  • World Usability Congress Attendee 2016
  • International Association of Administrative Professionals
  • Product Design and UX Events Group Portland
  • International Usability and UX Professionals (UUXP) Association
  • Association for Supply Chain Management (APICS)
  • Certified Usability Analyst (CUA) from Human Factors International
  • Interaction Design Foundation (IDF)
  • Jaycees
  • Project Management Institute

Certifications

  • SAFe Certified Product Owner/Product Manager (POPM)
  • Behavioral Design Masterclass by Irrational Labs
  • Certified User Experience Professional (CUXP) by UX Certification Board
  • Axure RP Prototyping Certification
  • CompTIA A+ Technician
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Human Factors Practitioner (CHFP) by the Board of Certification in Professional Ergonomics (BCPE)
  • Accessibility: WCAG Standards Course by Deque Systems
  • UXPin Design Systems Management Certification
  • Certified Public Accountant (CPA)

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