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Skills

  • Problem-solving
  • Supervision
  • Vendor relationship management
  • Organization
  • First Aid/CPR
  • Process improvement
  • International shipping
  • Logistics coordination
  • Vendor Portals
  • Cost reduction strategies

Work Experiences

  • Assisted 8 in achieving promotion.
  • Achieved savings over 2023.
  • Collaborated with warehousing teams.
  • Collaborated with warehousing teams to streamline the distribution process, reducing order fulfillment lead times by 34%.
  • Forecasted with vendors to allocate stock ahead of customer orders to reduce lead times.
  • Conducted root cause analysis on order delays.
  • Achieved savings within 2015.
  • Conducted root cause analysis on recurring order delays and implemented corrective measures, resulting in a 25%-reduction in processing times.
  • Achieved improvements over 2016.
  • Went over order terms and conditions with customers to make sure they were in line with company policy.

Summaries

  • Achieved President's Club for surpassing fulfillment accuracy goals.
  • 2 team members promoted within 2019 under mentorship.
  • Knowledge of Workday and the ability to navigate multiple systems.
  • Analytical thinker with advanced Excel proficiency.
  • Capable of leading teams.
  • Built essential vendor relationships.
  • Analytical thinker with advanced Excel proficiency, leveraging Pivot Tables and VLOOKUP to uncover insights and drive efficiency in everyday order management operations.
  • Adept at managing digital order platforms.
  • Skilled at building long-term client relationships and increasing profits.
  • Achieved a 19% boost in customer retention.

Accomplishments

  • Coordinated closely with vendors and external stakeholders to enhance procurement processes, reducing procurement costs by 54% annually.
  • Managed 4 daily purchase orders, ensuring accurate and timely delivery for 16% of all transactions.
  • Trained 7 team members on new order management software, leading to a 71% increase in department efficiency within 8 months.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented and configured order management software such as category, increasing daily processing capacity by 37%.
  • Coordinated weekly meetings with the sales and procurement departments to resolve key bottlenecks, reducing order backlog by 9 orders.
  • Developed and maintained comprehensive Standard Operating Procedure (SOP) documentation for order management, reducing employee onboarding time by 50%.
  • Collaborated effectively with cross-functional teams including procurement and logistics to ensure timely processing of over 10 annual orders.
  • Facilitated cross-functional team alignment to resolve order discrepancies, resulting in a 73% reduction in order errors.
  • Introduced a new set of KPIs for tracking order management performance, which drove a 26% improvement in on-time deliveries.

Affiliations

  • Certified in Production and Inventory Management (CPIM)
  • Association for Supply Chain Management (ASCM)
  • Distribution Management Association (DMA)
  • Project Management Institute (PMI)
  • American Marketing Association
  • Supply Chain Finance Working Group
  • International Warehouse Logistics Association (IWLA)
  • Lions Club
  • Supply Chain Leaders Academy
  • Business Process Improvement Network

Certifications

  • Certified Demand Driven Planner Professional (CDDP)
  • Certified Public Accountant
  • Project Management Professional (PMP)
  • Supply Chain and Operations Management Certificate - Summit Group
  • Certified Operations Manager - Beacon Labs
  • Demand Planning & Forecasting Certification
  • Data Analytics and Reporting in Logistics Certification
  • Certified in Production and Inventory Management (CPIM) – APICS
  • Apple Certified Associate (ACA)
  • Order Management Systems (OMS) Specialist Certification

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