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Skills

  • Bills of Lading
  • Vendor relationship management
  • Database management
  • ERP Systems
  • Stakeholder management
  • Recordkeeping skills
  • Problem resolution
  • Regulatory compliance
  • Package labeling
  • Project organization

Work Experiences

  • Built relationships with key vendors.
  • Achieved improvements over 2016.
  • Went over order terms and conditions with customers to make sure they were in line with company policy.
  • Consolidated shipments.
  • Collaborated with supply chain teams.
  • Collaborated with warehousing teams to streamline the distribution process, reducing order fulfillment lead times by 34%.
  • Answered 8 incoming calls each day and addressed order questions and concerns to meet customer needs.
  • Achieved a 55% reduction in processing times.
  • Checked orders for accuracy, errors, and omissions in order to reduce the number of incorrect shipments.
  • Analyzed historical data trends.

Summaries

  • Achieved a 41% reduction in order discrepancies.
  • While creating and maintaining a well-organized workflow, multitasks, prioritizes, and solves problems.
  • Collaborated with sales, procurement, and logistics.
  • Achieved a 19% boost in customer retention.
  • Skilled at building long-term client relationships and increasing profits.
  • Achieved 23% process improvement.
  • Committed to excellence in order accuracy and speed.
  • Analytical thinker with advanced Excel proficiency, leveraging Pivot Tables and VLOOKUP to uncover insights and drive efficiency in everyday order management operations.
  • Knowledge of Workday and the ability to navigate multiple systems.
  • Collaborative Order Management Analyst passionate about cross-functional engagement to improve supply chain visibility and distribution efficiency, reducing fulfillment lead times by 43%.

Accomplishments

  • Worked closely with the global supply chain team to handle escalations and expedite critical orders, resulting in 59% fewer missed service-level agreements (SLAs).
  • Leveraged automation to reduce manual bottlenecks in order-to-delivery tracking, improving customer satisfaction scores by 52%.
  • Collaborated effectively with cross-functional teams including procurement and logistics to ensure timely processing of over 10 annual orders.
  • Developed and maintained comprehensive Standard Operating Procedure (SOP) documentation for order management, reducing employee onboarding time by 50%.
  • Reduced average order processing time by 11 days through the implementation of new workflow automation technology, increasing efficiency by 84%.
  • Optimized inventory management and order processing workflows, reducing order processing times by 51% across 9 distribution hubs.
  • Managed 4 daily purchase orders, ensuring accurate and timely delivery for 16% of all transactions.
  • Managed up to 16 accounts, ensuring seamless order processing, delivery tracking, and customer issue resolution.
  • Negotiated and collaborated with suppliers to mitigate capacity constraints, reducing overall lead times by 16 days.
  • Coordinated weekly meetings with the sales and procurement departments to resolve key bottlenecks, reducing order backlog by 9 orders.

Affiliations

  • Global Logistics and Supply Chain Strategies Group
  • International Association for Contract & Commercial Management (IACCM)
  • National Association for Business Economics (NABE)
  • Society of Women Engineers
  • Certified Supply Chain Professional (CSCP) Credential Holder
  • Association for Supply Chain Management (APICS)
  • Lions Club
  • Women in Supply Chain Excellence (WISE)
  • Supply Chain Logistics Symposium
  • Lean Six Sigma Certification (category)

Certifications

  • Certified Order Fulfillment Specialist
  • Cisco Certified Network Associate (CCNA)
  • Order Management Systems (OMS) Specialist Certification
  • Google Data Analytics Professional Certificate
  • Demand Planning & Forecasting Certification
  • Salesforce
  • CompTIA Security+
  • Apple Certified Associate (ACA)
  • CompTIA A+ Technician
  • Certified Demand Driven Planner Professional (CDDP)

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