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Skills

  • Sales reporting
  • Team training and development
  • Budgeting and finance
  • Pricing tool development
  • B to B sales
  • Project management
  • Team Leadership
  • User interface understanding
  • Public speaking
  • Risk management processes and analysis

Work Experiences

  • Worked to resolve issues with high-profile customers in order to maintain relationships and increase the number of repeat customers.
  • Website designs, revenue models, process flows, sales, operations support, and customer engagement strategies were all under my control.
  • Kept up to date on competitor products and pricing in the markets I served.
  • Promoted method establishment features by hosting framework events to attract new customers.
  • Met with Corporate Account Managers one-on-one to identify selling roadblocks and provided advice, including workflow optimization, on how to best address them.
  • Revenue models, process flows, operations support, and customer engagement strategies were all under my control.
  • Efficiently resolved all vendor and account issues while exceeding sales quotas by 14%.
  • Increased profits by providing excellent customer service, adhering to established procedures, and thoroughly reviewing sales reports.
  • Oversaw targeted training programs aimed at informing employees about product features and service capabilities.
  • Created momentum for salespeople to achieve their objectives through effective coaching.

Summaries

  • Achieved improved engagement.
  • Achieved a 33% reduction in client churn.
  • Collaborates with sales teams to create comprehensive business strategies that include expanding territories and market share.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved 54% improvement in team productivity.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Manage 18+ accounts with a revenue of more than $6 per 6 months.
  • Persuasive brand imaging has a proven track record of growing network connections.
  • Costs were consistently reduced while profits were increased.
  • Strategic and analytical, with a motivating leadership style and experience in forming new network connections, marketing products, and expanding territories.

Accomplishments

  • Advised
  • Achieved 31% client retention rate in the first 13 months post-sale by delivering exceptional post-purchase support.
  • Trained
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Increased
  • Conducted in-depth sales data analysis that led to the expansion of service offerings, driving a $11 annual revenue increase.
  • Created
  • Marketing: Implemented marketing strategies which resulted in framework growth of customer base.
  • Design: Responsible for creative design for prominent process.
  • Collaborated with cross-functional teams to streamline the customer onboarding process, cutting implementation time by 11 days.

Affiliations

  • Association of Strategic Account Managers (ASAM)
  • Client-Focused Sales Association (CFSA)
  • Partnerships in Customer Retention Forum (PCRF)
  • International Council of Nurses
  • Global Customer Relationship Alliance (GCRA)
  • American Medical Informatics Association
  • Strategic and Global Negotiation Consultants (SGNC)
  • Customer Experience Association (CXA)
  • International Customer Management Institute (ICMI)
  • Organizational Development Network (ODN)

Certifications

  • Certified Global Business Professional (CGBP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Salesforce
  • Certified Public Accountant (CPA)
  • CompTIA Network+
  • Professional in Business Strategy - program
  • Professional Certificate in Corporate Negotiations - Northwind
  • Certified Professional in Supply Management (CPSM)
  • ServSafe
  • Professional Certified Marketer (PCM)

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