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Skills

  • Project oversight
  • Agile project management methodologies
  • Multidisciplinary team collaboration
  • Improvement of service level agreements by 51%
  • Loss prevention management
  • Medication dispensing
  • Healthy meal preparation
  • Relationship building and retention
  • Profit improvements
  • Cost-effective IT procurement

Work Experiences

  • Cleaned up the pharmacy area by removing trash and straightening the counters.
  • Designed a disaster recovery plan.
  • Achieved zero findings in audits.
  • Achieved overall cost reduction of $11.
  • Created an advanced ERP integration that led to Excellence Award, showcasing a 70% efficiency improvement in supply chain management.
  • Contributed to the growth of the IT department by 78%.
  • Implemented billing best practices, which resulted in a significant reduction in accounts receivable delays.
  • Collaborated with C-suite executives to develop the company’s technology roadmap, aligning the IT strategy with business goals resulting in an Excellence Award.
  • Planned surgeries, handled pre-certifications, and double-checked insurance coverage.
  • Provided information on various immunizations to patients and patrons, including flu, DTaP, and HPV vaccines.

Summaries

  • Director of Information Services with 8 years of successful stakeholder engagement and project management experience.
  • Effective Pharmacy Manager with strong customer service, phone etiquette, and problem-solving abilities.
  • Achieved annual savings of $18.
  • Achieved a 26% increase in data-driven decision accuracy.
  • Accelerated service delivery.
  • Astute professional with extensive experience in pharmacy operations and performance metrics.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved cost reduction.
  • Exceptional communicator and proven problem solver.
  • Accomplished IT professional.

Accomplishments

  • Spearheaded the system integration project post-merger, successfully integrating 17 disparate software platforms ahead of schedule.
  • Supervised the upgrade of legacy systems, extending their functionality and lifecycle while reducing maintenance costs by $5.
  • Mentored and developed IT team members, facilitating the achievement of Lean for 18 staff within a several months.
  • Collaborated with procurement and legal teams to negotiate 10 vendor contracts, generating annual savings of $4.
  • Directed IT operations for Ironclad Systems, ensuring high availability of mission-critical systems and achieving 49% uptime.
  • Documented and resolved process which led to system.
  • Negotiated cloud service contracts and achieved lower rates, leading to savings of $17 annually while increasing service reliability.
  • Directed a multi-million dollar cloud migration, achieving a 15% reduction in infrastructure costs and minimizing downtime.
  • Automated routine IT management tasks using Tableau, which reduced manual workload by 68% and increased staff productivity.
  • Deployed real-time data auditing tools that increased query resolution speed, delivering 84% faster reporting capabilities.

Affiliations

  • Internet Engineering Task Force (IETF)
  • American Marketing Association
  • Association of Enterprise Architects (AEA)
  • Society of Women Engineers
  • Toastmasters
  • International Association for Engineering and Management Education (IAEME)
  • Association for Computing Machinery
  • Society for Information Management (SIM)
  • Jaycees
  • Institute for Certification of Computing Professionals (ICCP)

Certifications

  • Certified Information Security Manager (CISM)
  • ISACA Certified in Emerging Technology Certification (expected in 2016)
  • Google Professional Cloud Network Engineer
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Information Privacy Professional (CIPP)
  • Certified Public Accountant (CPA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Cloud Security Professional (CCSP)
  • CompTIA Security+
  • Google Cloud Certified - Professional Cloud Developer

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