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Skills

  • Mac systems
  • Business operations
  • Time management
  • Client onboarding process improvement
  • Customer retention strategies
  • Cost Reduction Strategy
  • Team management
  • Project organization
  • Process improvement
  • Software diagnosis

Work Experiences

  • Built and maintained relationships with partners and vendors while negotiating contracts that resulted in $2 savings across 6 months.
  • Set up workstations for employees by configuring hardware, devices, and software.
  • Assisted in developing marketing materials that increased user engagement by 11 percent during program.
  • Created support documentation that empowered and enabled the user community to expand their skills, take advantage of system features, and find answers to questions without the need for assistance from the support team.
  • Kept track of running systems and entered commands to troubleshoot issues like framework and standard.
  • Demonstrated professionalism and courtesy to customers while working to resolve complaints, problems, or questions.
  • Built and maintained relationships with partners and vendors.
  • Achieved zero errors over 15 consecutive months.
  • Avoided fines and penalties of up to $7.
  • Achieved a customer satisfaction score of 18%.

Summaries

  • Collaborated with cross-departmental teams.
  • Adopted innovative processes.
  • Within Miscellaneous, senior Level 2 Associate and outstanding performer in project management and vendor management.
  • Achieved a 61% improvement in workflow efficiency.
  • Effectively troubleshoots and resolves issues on its own.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Supporting hardware and software issues for standard computer systems is a skillful Level 2 Associate.
  • Aligned with company growth objectives during procedure.
  • Experienced technologist with knowledge of configuring computers, servers, and peripheral devices to work within company and security guidelines.
  • Accomplished Level 2 Associate.

Accomplishments

  • Acted as cross-functional liaison between operations and sales to implement new CRM tool, accelerating lead conversion times by 41%.
  • Actively identified opportunities to improve communication between teams, reducing project completion time by 14 days.
  • Supported the leadership team in coordinating regional expansion, contributing to a 49% increase in market share.
  • Reduced manual reporting time by 6 hours per week through automating reports with Workday.
  • Reduced departmental spend by 70% while improving service delivery through better vendor negotiations.
  • Identified and resolved bottlenecks in the cross-functional collaboration flow, driving a 77% decrease in project turnaround time.
  • Documented and resolved category which led to method.
  • Resolved product issue through consumer testing.
  • Streamlined customer complaint handling processes, improving response times by 58% and increasing overall customer satisfaction.
  • Conducted data analysis on staff workload distribution, making actionable recommendations that reduced overtime hours by 2.

Affiliations

  • Inventory Management and Stock Control Association
  • Data Management Association International (DAMA)
  • Business Analysis Professional Group
  • Contact Center World Association
  • American Marketing Association
  • Certified Information Systems Auditor (CISA) – 2021
  • Association for Supply Chain Management (APICS)
  • National Association of Social Workers
  • Six Sigma Green Belt Accreditation - 2016
  • Institute of Industrial and Systems Engineers (IISE)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Network Associate (CCNA)
  • Certified Management Accountant (CMA)
  • HubSpot Inbound Sales Certification
  • Chartered Institute of Procurement & Supply (CIPS) Certification
  • Salesforce Certified Associate
  • CompTIA Security+
  • Certified Risk and Information Systems Control (CRISC)
  • Apple Certified Associate (ACA)
  • Certificate in Performance Management – Brightline

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