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Skills

  • Procedure interpretation
  • End-to-end test design
  • Desktop application testing
  • MS Office
  • Data analysis
  • Customer service
  • Clerical skills
  • Functional testing for SAP
  • Automated test script creation using system
  • Strong analytical skills

Work Experiences

  • Tested metric products before, during, and after production.
  • Gathered, organized, and annotated data during testing.
  • Applied exploratory testing techniques to uncover system-severity bugs, resulting in President's Club for bug severity discoveries.
  • Adapted test strategies for shifting product requirements.
  • Contributed to code reviews with a QA mindset, helping detect early-stage errors and cutting debug-time by 14 hours per week.
  • Collaborated with a program-member cross-functional group.
  • Answered 6 calls per 18 months to help customers with their questions and concerns.
  • Contributed to code reviews.
  • Assisted in the development of test scenarios, coordinating with stakeholders to incorporate real-world use cases, yielding a 35% reduction in post-launch issues.
  • Learned how to analyze problems and break them down into their constituent parts.

Summaries

  • Strengths in team leadership and client relations backed up by Computers Hardware training.
  • Collaborated with development teams.
  • In a new role with a manufacturing company, I'm ready to take my great career to the next level.
  • Professional category with excellent team management, communication, and critical thinking skills.
  • Within Computers Hardware, senior Testing Intern and outstanding performer in client relations and quality assurance.
  • Adept at monitoring builds.
  • A Testing Intern adept in building automated test systems.
  • Assisted in resolving 6 critical issues.
  • Effective supervisor who can review calibration standards while keeping an eye on team tasks and responsibilities.
  • Collaborated with cross-functional teams.

Accomplishments

  • Delivered high-level root cause analysis of system crashes, decreasing system down-time by 55%. Specifically identified hidden race conditions and multi-threading issues.
  • Contributed to onboarding new testing tools including Tableau, which resulted in a 16% reduction in downtime due to tool misconfigurations.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Created customized bug reports that highlighted critical test outcomes, accelerating the bug-fixing process and increasing developer acknowledgement turnaround by 30%.
  • Developed hands-on expertise with manual testing strategies, finding edge case defects that led to Innovation Award from system.
  • Performed thorough API and back-end integration testing, helping streamline communication between microservices and reducing system crashes by 16%.
  • Worked within Agile-driven sprints, attending daily standups and delivering actionable testing feedback that increased task completion rates by 53% in 18 months.
  • Participated in unit testing efforts alongside developers, enhancing test-driven development practices and decreasing bug-injection points by 48% across 7 modules.
  • Worked closely with DevOps for test integration into CICD pipeline using tools like Jira, contributing to improved automated deployment by 36%.
  • Participated in structured bug hunts, collaborating with product and halved troubleshooting time from 13 hours to 12 hours.

Affiliations

  • Global Association for Software Quality (GASQ)
  • Association for Software Testing (AST)
  • Artificial Intelligence Testing Community (AITC)
  • Association for Computing Machinery (ACM)
  • QA Touch Community
  • Agile Alliance
  • Python Software Foundation
  • International Software Testing Qualifications Board (ISTQB)
  • Society of Human Resource Management
  • Society for Technical Communication (STC)

Certifications

  • Microsoft Azure Fundamentals (AZ-900)
  • Microsoft Certified Systems Engineer (MCSE)
  • First Aid/CPR Certified
  • Google Certified Professional Cloud Architect
  • Salesforce
  • Scrum Master Certification (CSM)
  • Tricentis Certified Professional
  • JIRA Administration Certification 2024
  • Git Version Control Essentials Certification
  • CompTIA Network+

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