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Skills

  • HIPAA compliance in patient interactions
  • Empathy and emotional intelligence
  • Patient progress monitoring and adjustment
  • Organization
  • Injury-specific therapy plan customization
  • Patient discharge planning consultation
  • Grant proposal writing
  • Effective communication with healthcare providers
  • Regulatory compliance
  • MS Office

Work Experiences

  • Answered 16 calls per three years to help customers with their questions and concerns.
  • Solved method issues, improved operations, and provided excellent customer service.
  • Boosted patient adherence to home-based recovery protocols by 59%.
  • Collaborated with pediatric specialists.
  • Collaborated with state agencies to launch a rehabilitation awareness campaign, increasing referrals from public health services by 79% over 2016.
  • Achieved results within the first two years.
  • Achieved client success in 2023.
  • Achieved accreditation renewals.
  • Achieved a 74% reduction in fall-related incidents.
  • Achieved full recovery in 78% of cases.

Summaries

  • Adept in coordinating community outreach.
  • Competent team leader with a history of developing junior rehabilitation professionals, reducing incident rates and significantly improving patient safety indicators.
  • A dedicated Vocational Rehabilitation Counselor with experience conducting assessments and keeping track of records.
  • Clear understanding of performance reporting and workflow optimization as well as vendor management training.
  • Adept at utilizing tele-health platforms to expand access to rehabilitation services, resulting in 68% growth of rural patient engagement in 2017.
  • Adept at utilizing tele-health platforms.
  • Strengths in workflow optimization and budget management backed up by Law Enforcement and Security training.
  • Accomplished in managing and enhancing physical therapy protocols—delivering 73% improvement in patient satisfaction with therapy techniques.
  • Achieved full recovery in 47% of cases.
  • Achieved a 25% improvement in functional recovery.

Accomplishments

  • Collaborated with multidisciplinary teams to provide holistic rehabilitation solutions, enhancing patient outcomes by 64%.
  • Worked with community-based organizations to expand the reach of rehabilitation services, growing patient volume by 17%.
  • Designed specialized group therapy sessions that helped 15 clients meet and exceed their rehabilitation performance targets.
  • Collaborated with the finance team to streamline insurance approval, reducing start times for new patients by 13 days.
  • Trained over 5 rehabilitation professionals in innovative intervention techniques, raising departmental productivity by 72%.
  • Facilitated discharge planning for over 11 patients per week, coordinating follow-up care and community-based services.
  • Developed a QuickBooks-based rehabilitation assessment toolkit, enhancing initial patient evaluations and cutting assessment time by 34% minutes.
  • Collaborated with academic institutions to develop internship opportunities, training 6 future professionals in rehabilitation services.
  • Researched and integrated cutting-edge technologies like ServiceNow into rehabilitation programs, increasing efficiency by 35%.
  • Piloted early intervention programs that reduced overall patient recovery time by 78% while improving long-term outcomes.

Affiliations

  • Participant in National Institute on Disability, Independent Living, and Rehabilitation Research (NIDILRR) conferences
  • Society for Rehabilitation Research and Development (SRRD)
  • Society of Neurological Rehabilitation (SNR)
  • Association for Supply Chain Management (APICS)
  • Freemason
  • American Society of Safety Professionals
  • American Occupational Therapy Association (AOTA)
  • National Rehabilitation Association (NRA)
  • Society of Women Engineers
  • Toastmasters

Certifications

  • Project Management Professional (PMP)
  • American Occupational Therapy Association (AOTA) Board Certification in Pediatrics
  • ServSafe
  • CompTIA Security+
  • Google Certified Professional Cloud Architect
  • Cisco Certified Network Associate (CCNA)
  • Certified Autism Specialist (CAS) - International Board of Credentialing and Continuing Education Standards (IBCCES)
  • Certified Public Accountant
  • Certified Professional in Healthcare Quality (CPHQ)
  • Certified Business Analysis Professional (CBAP)

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