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Skills

  • Relationship development
  • Outcomes-based performance tracking
  • Budgets
  • Funding acquisition for community outreach programs
  • Data-driven recovery plan adaptations
  • Client needs assessment
  • Team management
  • Group therapy session facilitation
  • Electronic health record (EHR) system usage
  • Coordination of interdisciplinary care teams

Work Experiences

  • Assisted in securing $4 in grant funding for community-based rehabilitation outreach programs.
  • Achieved accreditation renewals.
  • Achieved a 33% long-term employment retention rate.
  • Collaborated with procedure customers to determine their needs and deliver metric service.
  • Achieved a 66% increase in functional recovery.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Was in charge of a caseload of over 18 clients.
  • Authored staff training manuals on rehabilitation protocols, improving staff competency scores by 58% after the first quarter.
  • Achieved client success in 2023.
  • Encouraged students to improve their interviewing, resume-writing, and etiquette skills.

Summaries

  • Achieved results within two years.
  • Excellent time management and communication skills.
  • Achieved results over the past year.
  • Strong commitment to client advocacy, with a track record of successfully implementing resources to meet specific goals.
  • Rehabilitation Service Provider expert with 3 years of experience in vocational and career planning.
  • Accomplished in managing and enhancing physical therapy protocols—delivering 73% improvement in patient satisfaction with therapy techniques.
  • Achieved 54% improvement in patient adherence.
  • Achieved a 76% reduction in fall-related issues.
  • Achieved a 82% improvement in patient goal adherence.
  • Adept at integrating new rehabilitation protocols.

Accomplishments

  • Led a program restructuring that reduced costs by 38% while enhancing patient satisfaction ratings by 84%.
  • Worked with community-based organizations to expand the reach of rehabilitation services, growing patient volume by 17%.
  • Resolved product issue through consumer testing.
  • Promoted interdisciplinary meetings that improved care coordination, enhancing patient transition between care levels by reducing delays by 63%.
  • Collaborated with academic institutions to develop internship opportunities, training 6 future professionals in rehabilitation services.
  • Collaborated with the finance team to streamline insurance approval, reducing start times for new patients by 13 days.
  • Led a cross-functional team to secure metric, enabling the expansion of community rehabilitation services in Portland.
  • Researched and integrated cutting-edge technologies like ServiceNow into rehabilitation programs, increasing efficiency by 35%.
  • Managed caseload of 16 individuals, ensuring personalized care plans and successfully meeting 64% of rehabilitation goals.
  • Oversaw the implementation of new adaptive technology (Workday), increasing patient independence by 19% over one year.

Affiliations

  • American Society of Safety Professionals
  • American Physical Therapy Association (APTA)
  • Academy of Spinal Cord Injury Professionals (ASCIP)
  • American Pain Society (APS)
  • American Medical Informatics Association
  • State Vocational Rehabilitation Agency Affiliation in Illinois
  • Association for Supply Chain Management (APICS)
  • Council on Rehabilitation Education (CORE)
  • Vocational Rehabilitation Association (VRA)
  • Commission on Accreditation of Rehabilitation Facilities (CARF)

Certifications

  • Certified Business Analysis Professional (CBAP)
  • CompTIA A+ Technician
  • Motivational Interviewing Training Certification
  • Project Management Professional (PMP)
  • Certified Case Manager (CCM)
  • Neurodevelopmental Treatment (NDT) Certification
  • Assistive Technology Professional (ATP) Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • Academy for Certification of Vision Rehabilitation & Education Professionals (ACVREP) Certified Low Vision Therapist (CLVT)
  • Trauma-Informed Care Certification Northwind

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