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Skills

  • System performance monitoring
  • Time and priority management
  • Help Desk Performance Improvement
  • Data backup and recovery procedures
  • Network downtime reduction strategies
  • Stakeholder communication and collaboration
  • User Training on Cybersecurity
  • Network configuration and deployment
  • Cybersecurity Strategy Implementation
  • JIRA for Ticket Management

Work Experiences

  • Delivered technical presentations to non-technical stakeholders.
  • Collaborated with senior developers to prepare an IT infrastructure improvement plan that resulted in a 25% reduction in network downtime.
  • Assisted in migrating legacy systems to cloud-based solutions.
  • Collaborated on designing an IT disaster recovery plan.
  • Built comprehensive documentation for internal software tools.
  • I'm working on a churn prediction and social network analysis proof of concept.
  • Assisted in testing and securing network vulnerabilities, reducing exposed systems by 58% over a span of 15 months.
  • Contributed to launches in 2019.
  • Deployed network solutions across Denver.
  • Authored a knowledge base portal for IT questions.

Summaries

  • Consistent updates to enhance security.
  • Detail-driven IT Trainee.
  • Agile-minded IT Trainee.
  • Accelerated report generation speed by 81%.
  • Avoided potential breaches.
  • Adaptable IT Trainee.
  • Contributed to the successful delivery of 10 deliverables.
  • Adaptable IT Trainee who facilitated antivirus protocol updates, successfully reducing phishing events by 34% within a 12-month timeframe.
  • Consistent monitoring and quick incident response.
  • Contributed to streamlining report generation.

Accomplishments

  • Liaised with IT vendors to ensure timely delivery and proper configuration of hardware, reducing delivery latency by 11 days.
  • Collaborated with software development teams during sprints, significantly reducing testing errors by 18%.
  • Prepared detailed reports on system vulnerabilities addressed in quarterly reviews, improving audit results by 55%.
  • Supported multiple departments in hardware procurement that elevated user satisfaction and reduced technical inquiries by 74%.
  • Assisted in the setup, configuration, and testing of firewall appliances, increasing network security by 82%.
  • Trained in troubleshooting and diagnosing technical issues, effectively reducing helpdesk response times by 15%.
  • Worked closely with senior engineers to conduct hands-on hardware upgrades that increased performance metrics by 40%.
  • Monitored and managed server load balancing that improved overall system efficiency by 78%.
  • Lead the deployment of office-wide antivirus solutions, successfully decreasing malware incidents by 24%.
  • Conducted initial configurations and software updates on 13 servers, slashing downtime by 78%.

Affiliations

  • Participated in a procedure Hackathon, developing an inventory management tool prototype which was later adopted for internal use.
  • Contributed to university-led IT research group, focusing on developing tools to optimize disaster recovery and business continuity planning.
  • Member of the International Association of Privacy Professionals (IAPP), focusing on regulations concerning data privacy and security.
  • Attended product-focused training offered by procedure to gain insights into best practices in endpoint security management.
  • Contributing writer for the Microsoft Excel User Group blog, covering topics related to server maintenance and security best practices.
  • Member of the Association for Computing Machinery (ACM), contributing to professional networks and innovation in software development.
  • Member of the Association of Information Technology Professionals (AITP), attending regional conferences to enhance skills in IT management.
  • Volunteer for metric, helping deploy open-source software solutions to small businesses in initiative.
  • Member of the SANS Institute, attending regular workshops on digital forensics and network security.
  • Lead organizer for standard's monthly networking events, dedicated to discussing advancements in endpoint security.

Certifications

  • Google IT Support Professional Certificate
  • CompTIA Security+ Certification
  • Certified Cloud Security Professional (CCSP)
  • Microsoft Certified: Dynamics 365 Fundamentals
  • Red Hat Certified System Administrator (RHCSA)
  • Microsoft Certified: Azure Fundamentals
  • LPI Linux Essentials Certificate
  • CompTIA A+ Certification
  • Cisco Certified CyberOps Associate
  • Microsoft Certified: Modern Desktop Administrator Associate

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