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Skills

  • Bar equipment maintenance
  • Effective upselling techniques
  • Customer service excellence
  • Qualified daily living activity assistant
  • Customer retention and relationship building
  • Team leadership and supervision
  • Residential Property Managers (NARPM) member
  • ISS Construction Manager
  • Managerial experience
  • Cash handling and reconciliation

Work Experiences

  • Achieved a perfect score during an inspection.
  • Boosted weekday profits by $13.
  • Boosted drink sales in 17 months.
  • Balanced workforce needs with customer traffic patterns.
  • Used my excellent organizational and multitasking skills to meet the needs of multiple customers, teams, and businesses while avoiding unnecessary delays and errors.
  • Maintained a precise register and generated daily sales reports to support inventory usage figures.
  • Created new signature cocktails to help promote the bar's brand and boost profits.
  • Set up the bar for business, got a cash bank, and stocked the service bar.
  • Achieved an average of 11 second drink wait time.
  • Achieved a 11% boost in drink sales.

Summaries

  • To appeal to customers from all walks of life, keep supplies stocked, tables cleared, and glasses polished.
  • Expedient mixologist with 10 years of experience providing excellent service and cultivating a loyal customer base.
  • Veteran bartender with a diverse background in the hospitality industry, ranging from casual to high-end venues.
  • Relocating to Austin and looking for the perfect venue to show off my mixology skills and extensive beer and wine knowledge.
  • Dedicated Assistant Manager Bartender with experience busing tables, washing dishes, and keeping the establishment clean and appealing.
  • Service-oriented team player with organizational and multitasking skills who can work in high-pressure situations.
  • Assistant Manager Bartender with 3 years of bartending and waitressing experience.
  • In a busy gastro-bar, solid bar back skills were developed.
  • Expert mixologist with extensive experience with category and standard spirits.
  • Assistant Manager Bartender is a multi-award-winning salesperson who consistently delivers popular cocktails.

Accomplishments

  • Contributed to a 80% increase in overall bar profits by designing engaging promotions and themed events that attracted higher foot traffic.
  • Led the introduction of seasonal and specialty cocktails, contributing to a 42% increase in unique customer orders.
  • Resolved product issue through consumer testing.
  • Reduced customer wait times by optimizing staff allocation and workflow, cutting average bar queue times to within 18 minutes during peak hours.
  • Streamlined data analysis, resulting in standard.
  • Successfully coordinated deliveries of liquor and beer orders, ensuring all bar supplies maintained stock levels without over-stocking, saving 9 annually.
  • Resolved guest conflicts with a focus on customer satisfaction, maintaining a 83% approval rating based on post-service surveys.
  • Designed and implemented safety procedures that decreased liability risks and maintained a 16-year incident-free record of alcohol service violations.
  • Led quarterly beverage menu redesign, aligning it with seasonal customer preferences and driving an increase in specialty cocktail sales by 70%.
  • Collaborated with team of 3 in the development of initiative.

Affiliations

  • Hospitality Sales and Marketing Association International (HSMAI)
  • American Medical Informatics Association
  • Association for Computing Machinery
  • National Bartending School Alumni Association
  • Cocktail Culture Enthusiast Group
  • Member of Local Hospitality Association in Boston
  • Foodservice Sustainability Council
  • Alcohol and Beverage Licensing Course from method
  • Restaurant Leadership & Management Program at Lakeside Partners
  • Local Craft Bartenders Association

Certifications

  • Certified Hospitality Manager (CHM)
  • Project Management Professional (PMP)
  • BarSmarts Bartending Program
  • Apple Certified Associate (ACA)
  • TIPS (Training for Intervention Procedures) Alcohol Certification
  • ServSafe
  • POS System Training (e.g., Toast, Square, Clover) SAP
  • Bar Operations & Management Certification – Harbor & Co.
  • Cisco Certified Network Associate (CCNA)
  • CompTIA A+ Technician

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