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Skills

  • Regulatory compliance
  • Procedure equipment
  • Timely food delivery
  • Effective Suggestive Selling Techniques
  • Beverage preparation
  • Stocking and replenishing
  • Dining room cleanliness
  • Cross-functional team communication
  • Food preparation and safety
  • Menu memorization

Work Experiences

  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved Top Performer for providing consistently speedy and accurate order-taking services, contributing to high client retention rates.
  • Contributed to additional revenue of $2 in 2020.
  • Consistently maintained high standards of service during family and holiday promotions, resulting in higher customer retention and satisfaction.
  • Looked for industry trends on social media and through online sources.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Assisted in optimizing table layout for larger parties and busy periods, resulting in revenue increase by $8 during 2019.
  • Adhered to tight time schedules.
  • Achieved this during the first 18 months.
  • Adopted new mobile technology.

Summaries

  • Dining Attendant with 5 years of experience who is enthusiastic and driven.
  • Achieved 52% success in customer retention.
  • Assists in daily closing and reconciliation procedures, ensuring cash and digital transactions are error-free for end-of-day reporting and auditing.
  • Achieved 69% increase in customer satisfaction.
  • Boosted operational efficiency during high-volume events.
  • Prepared to contribute skills and knowledge to help the team succeed and improve customer satisfaction by providing effective dining support.
  • Eager to contribute my 2 years of related experience to the Cedar Works team.
  • Attained Top Performer for outstanding front-of-house teamwork.
  • Achieved a 72% boost in repeat customers for large functions.
  • Strengths in team leadership and process improvement backed up by Miscellaneous training.

Accomplishments

  • Demonstrated cultural competency by accommodating dietary restrictions and preferences, contributing to a 69% increase in return customers from diverse backgrounds.
  • Initiated cross-departmental communication practices with kitchen staff to minimize service delays, resulting in 65% faster meal delivery times.
  • Played an integral role in optimizing table arrangement, which reduced congestion in dining areas and improved server efficiency by 81%.
  • Supported the transition to mobile payment systems, which increased payment efficiency and decreased checkout times by 9 minutes per transaction.
  • Collaborated with team of 10 in the development of standard.
  • Assisted management in implementing a customer feedback tracking system, increasing actionable insights and enhancing dining experience.
  • Maintained dining area cleanliness and upheld PMP health and safety compliance, resulting in a 81% improvement in customer satisfaction scores.
  • Took responsibility for conducting in-depth opening and closing duties, reducing operational discrepancies and ensuring readiness for next shifts.
  • Upsold specialty menu items, achieving a 75% increase in daily sales and exceeding revenue goals by $5 monthly.
  • Assigned guest seating strategically during high-volume events, reducing customer wait times by 2 minutes and increasing customer satisfaction scores.

Affiliations

  • Project Management Institute
  • American Hotel & Lodging Educational Institute
  • Certified Food Protection Manager (CFPM)
  • International Association of Administrative Professionals
  • Toastmasters
  • National Association of Social Workers
  • Association for Supply Chain Management (APICS)
  • Lions Club
  • Jaycees
  • Rotary International

Certifications

  • HACCP (Hazard Analysis Critical Control Points) Training
  • Certified Restaurant Server (CRS)
  • National Registry of Food Safety Professionals (NRFSP) Certification
  • Food & Beverage Management Brightline
  • Basic Food Service Sanitation Certificate
  • Licensed Food Safety Manager
  • Culinary Team Member Certification
  • Certified Front Desk Representative (CFDR)
  • Host Responsibility Certificate (HR)
  • ServSafe

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