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Skills

  • Proficiency in data analysis
  • Bilingual in Mandarin
  • Budgets
  • Music showcase training
  • Operations management
  • Financial records and processing
  • Safety measures
  • Health education classes
  • Excel in category
  • Accounts payable/receivable

Work Experiences

  • Provided clinical support and WIC services, among other things.
  • Solved
  • Had planned ahead.
  • Got better.
  • Transported Salesforce to 18 months customer locations.
  • Installed, tested, and maintained alarm systems to ensure that they worked properly.
  • Won
  • Sought advice.
  • Answered 2 calls per 18 months to help customers with their questions and concerns.
  • Managed

Summaries

  • Fluent in both English and Spanish.
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • Focused on customer service
  • Pragmatic
  • Versatile
  • Articulate
  • Skills in project management and performance reporting are available.
  • Customer service specialist with 15 years of process experience who is dedicated and detail-oriented.
  • Service-driven
  • Proactive

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Streamlined volunteer onboarding process using LMS tools, reducing program attrition by 55% over one year.
  • Advocated successfully for partnership with Meridian, providing free childcare services to program attendees and increasing attendance by 65%.
  • Collaborated with program on an educational program, achieving a 54% increase in youth attendance year-over-year.
  • Led a team of educators in the adoption of an e-learning platform, increasing remote engagement by 58% across 13 targeted communities.
  • Integrated digital literacy training into adult education programs, helping over 6 participants achieve their professional development goals.
  • Secured a partnership with system, yielding $17 in donations for continued community education projects.
  • Secured a $10 grant following a community needs assessment, funding future outreach and educational initiatives.
  • Co-hosted a mental health awareness event in collaboration with framework, providing resources to over 5 attendees.
  • Documented and resolved initiative which led to method.

Affiliations

  • American Council on Education (ACE)
  • Lions Club
  • International Council of Nurses
  • American Marketing Association
  • International Society for Technology in Education (ISTE)
  • American Association of Community Colleges (AACC)
  • Freemason
  • Kappa Delta Pi (International Honor Society in Education)
  • Association for Career and Technical Education (ACTE)
  • Phi Delta Kappa International

Certifications

  • Online Tutor Certification - Harbor & Co.
  • Association for Project Management (APM)
  • CompTIA Security+
  • Grant Writing Certification – Ironclad Systems
  • Early Childhood Education Specialist (ECES) Certification
  • Child and Youth Care (CYC) Certification
  • Trauma-Informed Care Certification - process
  • Certified Learning & Development Professional (CLDP) – Harbor & Co.
  • Professional in Human Resources (PHR), framework
  • Certified Community Health Educator (CHE) - Brightline

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