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Skills

  • Collection development
  • Collaborative
  • Knowledge of circulation procedures
  • Operational improvement
  • MS Office
  • Supervision
  • Program equipment
  • Customer service-oriented
  • Microsoft Access
  • Conflict resolution

Work Experiences

  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Reduced librarian workload by handling basic patron requests and locating materials on my own.
  • Double-checked the data's accuracy and integrity.
  • Was in charge of cataloging and sorting books and library materials.
  • Taught students how to conduct research and how to use information technology.
  • Answered an average of 5 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Offered 17 computer classes to students, faculty, and staff each the past year.
  • Kept track of patrons to ensure that they followed the library's material management and behavior policies.

Summaries

  • A certified school librarian who is committed to meeting the needs of students.
  • Achieved a 28% boost in attendance.
  • Dedicated to learning, growing, and succeeding in Library.
  • Circulation Assistant with 6 years of successful team leadership and performance reporting experience.
  • Motivated Circulation Assistant with experience managing large-scale projects, including budgeting and administration.
  • Top-producing salesperson and industry expert in Library.
  • Design and development of successful process embedded software applications in the past.
  • A librarian who is well-versed in all aspects of library management and systems.
  • Circulation Assistant is a service-oriented Circulation Assistant with a track record of assisting patrons and librarians with routine and special projects.
  • A dedicated librarian with extensive experience in acquisitions and collections management.

Accomplishments

  • Resolved product issue through consumer testing.
  • Assisted over 9 patrons per day with inquiries related to general resources, technology, and overdue solutions.
  • Managed high-volume patron traffic during category, ensuring a 38% efficiency boost in desk operations.
  • Developed an efficient holds and reserves system, reducing book retrieval times by 44%, improving service for patrons.
  • Worked with community partners to host process, growing audience size by 75% and garnering positive community feedback.
  • Prepared and analyzed monthly circulation reports using Adobe Creative Suite, identifying trends that improved material rotation by 16%.
  • Documented and resolved category which led to standard.
  • Created a new procedure for filing new acquisitions, reducing record discrepancies by 28%.
  • Led efforts to improve the return process for frequently overdue items, reducing late returns by 32% annually.
  • Recognized for exceptional customer service by receiving Employee of the Year for resolving over 2 patron issues in 2022.

Affiliations

  • American Library Association (ALA)
  • National Society of Leadership and Success (NSLS) - 2024
  • International Federation of Library Associations and Institutions (IFLA)
  • Friends of the Library Volunteer Program
  • Society of Human Resource Management
  • Association of Specialized and Cooperative Library Agencies (ASCLA)
  • Lions Club
  • Toastmasters
  • Jaycees
  • Book Industry Study Group (BISG)

Certifications

  • Customer Service and Satisfaction Essentials - method
  • Collaborative Partnerships in Education Certificate - initiative
  • Certified in Barcode & Inventory Technology Systems - system
  • Certified Customer Service Professional (CCSP) initiative
  • Cisco Certified Network Associate (CCNA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Public Services Certificate Program - Beacon Labs
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant (CPA)
  • SHRM Certified Professional (SHRM-CP)

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