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Skills

  • Mediation and crisis intervention
  • Report writing
  • Project organization
  • Extremely organized
  • Team collaboration and leadership
  • Process improvement
  • Communications
  • Team management
  • Risk management processes and analysis
  • Pricing tool development

Work Experiences

  • Achieved results over 18 months.
  • Answered 18 calls per two years to help customers with their questions and concerns.
  • Achieved a 3% faster response rate in addressing student concerns.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved Outstanding Service Award recognition for the school in 2023.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Received 7% on all of my evaluations.
  • Looked for industry trends on social media and through online sources.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Knowledgable in a variety of design and testing methodologies.
  • Category are well-understood.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Addressed complex social, emotional, and academic challenges.
  • Professional with 2 years of progressive experience in the field who is highly organized and detail-oriented.
  • Achieved a 22% improvement in student retention rates.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Customer-focused Sales Representative with 9 years of experience solving problems for clients.

Accomplishments

  • Won
  • Collaborated with diversity officers to enhance inclusion policies across programs, resulting in a significant Excellence Award milestone for the school.
  • Managed
  • Developed
  • Resolved product issue through consumer testing.
  • Created
  • Researched
  • Coordinated with parents, teachers, and external agencies to create a collaborative support system for a diverse caseload of 12 students.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Applied student data analysis and behavioral tracking to modify intervention strategies, enhancing outcomes for 8 students within several months.

Affiliations

  • Society of Women Engineers
  • Member of the National Career Development Association (NCDA)
  • American School Counselor Association (ASCA) Member
  • Certified in Youth Mental Health First Aid (YMFA)
  • Affiliation with the National Education Association (NEA)
  • Student Affiliate of the American Counseling Association (ACA)
  • Project Management Institute
  • American Society of Safety Professionals
  • Student Member, Mindfulness in Education Network (MiEN)
  • Group Leader, Peer Helpers Program for Emotional & Behavioral Support at category

Certifications

  • Certified School Counselor (CSC) – category
  • National Certified Counselor (NCC) - National Board for Certified Counselors (NBCC)
  • Positive Behavioral Interventions and Supports (PBIS) Certification
  • CompTIA Security+
  • First Aid/CPR Certified
  • Restorative Justice Practices Certification
  • Licensed Educational Psychologist (LEP) - procedure
  • Group Counseling Skills Training - Meridian
  • Multicultural Counseling Competency Training - Harbor & Co.
  • ServSafe

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