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Skills

  • Conflict resolution
  • Extremely organized
  • Student progress reporting
  • User interface understanding
  • Public speaking
  • Materials preparation
  • Pricing tool development
  • Risk management processes and analysis
  • Process improvement
  • Individual and family support

Work Experiences

  • Directed families and students to community resources and mental health professionals.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Oversaw the delivery of initiative project by program team, which resulted in procedure.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Entered data into the Power BI system, including payments, account information, and call logs.
  • Metric helped me achieve $63,000.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Assisted in administering career assessments and interpreted results for over 13 students, increasing their understanding of career pathways and post-secondary options.
  • Answered 18 calls per two years to help customers with their questions and concerns.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Mental Health industry's success.
  • Achieved results across several months.
  • When counseling students and interacting with parents and administrators, I am a respectful active listener.
  • Achieved a 84% increase in engagement.
  • Costs were consistently reduced while profits were increased.
  • Achieved a 22% improvement in student retention rates.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Within Mental Health, senior School Counseling Intern and outstanding performer in workflow optimization and vendor management.
  • Customer-focused Sales Representative with 9 years of experience solving problems for clients.
  • Motivated School Counseling Intern with experience managing large-scale projects, including budgeting and administration.

Accomplishments

  • Conducted parent-student counseling sessions to address home-school conflicts, fostering better communication and cooperation between parents and school personnel.
  • Managed
  • Created
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Consulted
  • Identified
  • Increased
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Counseled students dealing with family transitions, helping them enhance their coping mechanisms and improve their academic focus by 69% over 6 months.
  • Integrated

Affiliations

  • International Association of Administrative Professionals
  • Presenting at Counselor Educators and Supervisors (ACES) Conference Sessions
  • Project Management Institute
  • National Association of Social Workers
  • Member of the Educational Psychology Committee at process
  • Jaycees
  • Engaged in Student Well-being Committees at category
  • Member, Association for Child and Adolescent Counseling (ACAC)
  • Certified in Youth Mental Health First Aid (YMFA)
  • Part of the team for Positive Behavior Interventions and Supports (PBIS) implementation at metric

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Multicultural Counseling Competency Training - Harbor & Co.
  • School-Based Threat Assessment and Management Certification
  • Motivational Interviewing Certification - Lakeside Partners
  • Certified School Counselor (CSC) – category
  • Licensed Educational Psychologist (LEP) - procedure
  • CompTIA A+ Technician
  • Certified Public Accountant
  • Responsive Classroom Educator Certification
  • Positive Behavioral Interventions and Supports (PBIS) Certification

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