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Skills

  • De-escalation techniques
  • Wireless technology
  • Problem resolution
  • Communications
  • Operational improvement
  • Keen observer
  • Emergency Response
  • Alarm system monitoring
  • Crime prevention
  • Framework communication

Work Experiences

  • Assisted HR with termination processes.
  • Achieved 13 consecutive years of excellence.
  • Collaborated with local law enforcement to apprehend intruders and prevent potential property damage.
  • Authored a 17-page security manual.
  • Collaborated with community watch.
  • Acted as the primary security point of contact during high-profile events with over 3 attendees, ensuring seamless operations.
  • Gathered information, identified and implemented resolution, planned follow-up, and logged and filed incident reports to successfully manage complaints.
  • Provided first aid to injured and ill people while also alerting paramedics for further assistance.
  • Greeted guests professionally and courteously in order to create a welcoming environment while keeping safety in mind.
  • Prepared regular written logs and incident reports for distribution to Certified Security Officer at the end of each shift.

Summaries

  • Achieved a 19% improvement in emergency response times.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Firearms instructors who are well-versed in the proper use of firearms.
  • Security personnel who are concerned about their safety and have excellent communication skills and a keen eye for detail.
  • Responds to situational assessments, such as criminal acts, fires, and medical emergencies, in a timely and appropriate manner, while remaining alert, attentive, and vigilant at all times.
  • Adept at coordinating teams and resources during evacuations.
  • Accomplished in writing reports and developing safety manuals.
  • Defensive security personnel who are well-versed in the law and order.
  • Accomplished Security Officer specializing in surveillance and situational awareness. Detected and reported 13 instances of suspicious activity, significantly improving the timely mitigation of threats.
  • Clear understanding of team leadership and client relations as well as quality assurance training.

Accomplishments

  • Led a team of 9 security officers, improving overall team response efficiency by 30% through enhanced training sessions.
  • Authored a detailed 17-page security manual, streamlining processes and reducing incident response time by 84%.
  • Initiated a security audit program that improved site surveillance accuracy and identification of vulnerabilities, reducing incidents by 39%.
  • Documented and resolved initiative which led to standard.
  • Enhanced customer satisfaction ratings by 77% by effectively balancing security duties with high-quality customer service.
  • Resolved product issue through consumer testing.
  • Contributed to law enforcement efforts by providing accurate and real-time information via CCTV footage and detailed incident reporting.
  • Developed comprehensive training modules on alarm system operations, increasing staff competency and response time by 50%.
  • Implemented security control measures in coordination with local and federal guidelines, enhancing safety protocols by 46%.
  • Consistently met or exceeded compliance targets by staying updated with evolving security legislation and best practices.

Affiliations

  • National Security Training Academy (NSTA)
  • Lions Club
  • ASIS International (American Society for Industrial Security)
  • Security Industry Association (SIA)
  • International Association of Administrative Professionals
  • Freemason
  • InfraGard (Partnership between FBI and security professionals)
  • National Association of Social Workers
  • Global Security Exchange (GSX)
  • National Sheriffs' Association (NSA)

Certifications

  • Transportation Worker Identification Credential (TWIC)
  • Firearm Safety and Training Certification Austin
  • First Aid/CPR Certified
  • Certified Business Analysis Professional (CBAP)
  • Certified Threat Manager (CTM)
  • ServSafe
  • American Society for Industrial Security (ASIS) Membership Certification
  • Certified in Risk and Information Systems Control (CRISC)
  • Human Intelligence (HUMINT) Training Certification Brightline
  • Certified Homeland Protection Professional (CHPP)

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