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Skills

  • Process equipment
  • High-profile client management
  • Advanced Troubleshooting Techniques
  • Device Installation
  • Network rerouting and upgrades
  • Safety practices
  • Organization
  • Operational improvement
  • Team management
  • Junior team mentoring and training

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Achieved a 69% improvement in team efficiency.
  • Transported Jira to the past year customer locations.
  • Contributed to a revenue increase of $3.
  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Cleaned and organized server rooms.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Collaborated with metric customers to determine their needs and deliver procedure service.
  • Conducted internal audits of telecom installations.
  • Diagnosed and resolved complex integrated customer issues for voice, data, VoIP, and CTI application implementation, add-on, maintenance, and support.

Summaries

  • Accomplished in site survey analysis, fiber optic installation, and network diagnostics, resulting in optimized setting times and improved network stability by 73%.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Consistently restored service delivery within one year.
  • Achieved bandwidth increases.
  • Contributed to a 50% increase in team efficiency.
  • Consistently resolved issues within 18 months.
  • Collaborative Telecommunication Installer with experience in mentoring 14 junior technicians, contributing to a 60% increase in overall team efficiency.
  • Excellent planning and communication abilities.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Achieved a 36% issue resolution rate.

Accomplishments

  • Optimized cabling routes that reduced material costs by 23% during large-scale installation projects.
  • Collaborated with cross-functional teams to design and install Workday-based solutions, achieving 43% uptime for mission-critical operations.
  • Worked closely with project engineers to ensure full compliance with telecommunication installation standards, reducing errors by 37%.
  • Designed efficient cable layouts during large projects, reducing installation time by 85% and improving network performance.
  • Improved wireless network performance in high-density areas, reducing dropped connections by 64% and enhancing user experience.
  • Led 16-person team to successfully complete framework ahead of schedule, increasing departmental efficiency by 52%.
  • Performed system upgrades on aging telecommunication infrastructure, increasing bandwidth and ensuring compliance with industry standards.
  • Developed technical documentation and reports to streamline the installation process and minimize post-installation service requests by 82%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Managed and maintained telecommunication systems for 12 client sites, resulting in 10 in revenue savings through preventive maintenance measures.

Affiliations

  • National Association for Radio Telecommunications Engineers (NARTE)
  • Certified Fiber Optic Specialist (CFOS) - 2017
  • National Association of Social Workers
  • Certified Structured Cabling Designer (CSCD) - 2023
  • Member of the Fiber-to-the-Home (FTTH) Council
  • National Electrical Contractors Association (NECA) Telecommunications Division
  • International Cable Protection Committee (ICPC) Member
  • Jaycees
  • American Medical Informatics Association
  • Association for Supply Chain Management (APICS)

Certifications

  • Fiber Optic Association (FOA) Certified Fiber Optic Specialist in Testing (CFOS/T)
  • Microsoft Certified Systems Engineer (MCSE)
  • BICSI Registered Telecommunications Project Manager (RTPM)
  • Certified Fiber Optic Technician (CFOT)
  • Hazards of Telecommunication Tower Climbing Certification
  • Certified Business Analysis Professional (CBAP)
  • Certified Fiber Optics Installer (FOI)
  • Cisco Certified Network Associate (CCNA)
  • Cisco Certified Technician (CCT)
  • Juniper Networks Certified Associate (JNCIA)

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