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Skills

  • First Aid/CPR
  • Care of fine art
  • Problem-solving strategies
  • Mopping and sweeping
  • Problem resolution
  • Business operations
  • Cross-functional team coordination
  • Cleaning techniques
  • Deep Cleaning Programs
  • Team management

Work Experiences

  • Quickly responded to patron requests for linens and framework items, resulting in a 18% increase in customer satisfaction on company scorecards.
  • Used sanitizing products to clean bathrooms and kitchens, preventing the spread of germs and lowering the risk of illness.
  • Adapted cleaning practices.
  • Created weekly reporting mechanisms on cleanliness.
  • Collaborated with the front desk to ensure timely room readiness during high occupancy periods, improving check-in wait times by 38%.
  • Assisted in budgeting for housekeeping supplies and equipment, ensuring alignment with fiscal targets and delivering $18 in savings.
  • Analyzed resource needs.
  • Collaborated with procurement.
  • Achieved consistently high guest praise.
  • Contributed to a President's Club from Vantage in 2017.

Summaries

  • Clear understanding of team leadership and performance reporting as well as risk assessment training.
  • Achieved balance between peak occupancy needs and minimizing overtime costs.
  • Weekly availability of 16 hours, including evenings and weekends.
  • Achieved consistently high satisfaction scores.
  • Due to 13 years in the Travel and Hospitality sector, attentive individual with superior cleaning skills.
  • Dedicated to learning, growing, and succeeding in Travel and Hospitality.
  • Achieved sustainability goals.
  • Bathroom and kitchen maintenance is a strong suit, as is providing high-quality hotel and motel services.
  • All cleaning materials should be used correctly.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Collaborated with team of 4 in the development of category.
  • Reduced linen waste by 79% through precise tracking and usage analysis, generating monthly savings.
  • Led a team of 2 housekeeping staff, ensuring high cleanliness standards and compliance with health and safety regulations in all areas.
  • Designed a housekeeping scheduling system that optimized labor hours, leading to a 50% decrease in overtime costs.
  • Trained a team of 16 in consistent deep-cleaning procedures, resulting in sustained high guest satisfaction scores of 59%.
  • Improved the accuracy of housekeeping audits by introducing mobile inspection software, streamlining team reporting and follow-ups.
  • Partnered with the IT department to roll out a task-management app, accelerating room turnover by 68%.
  • Led efforts in transitioning to eco-friendly cleaning supplies, reducing the department’s environmental footprint by 49%.
  • Collaborated with front desk managers to streamline communication systems, reducing guest complaint handling time by 31%.
  • Implemented a system for tracking damaged items in guest rooms, reducing replacement costs by $15 over three years.

Affiliations

  • Cleaning Industry Management Standard (CIMS) - Six Sigma
  • National Association of Social Workers
  • Hospitality Facilities Maintenance Network
  • International Council of Nurses
  • Society of Women Engineers
  • Certified Hospitality Supervisor (CHS)
  • Toastmasters
  • Association of Information Technology Professionals
  • Rotary International
  • Society of Human Resource Management

Certifications

  • LEED Green Associate (GA) - method
  • HOTELcert Certificate of Expertise - Lakeside Partners
  • CompTIA Security+
  • Green Cleaning Professional Certification – standard
  • Certified Energy Manager (CEM) – Association of Energy Engineers (AEE)
  • Six Sigma Green Belt Certification – Beacon Labs
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Apple Certified Associate (ACA)
  • Certificate in Housekeeping Management - category
  • Project Management Professional (PMP)

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