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Skills

  • Customer complaint resolution
  • Weekly Payroll
  • Quick learner
  • Excellent communication
  • Microsoft Office
  • Procedure equipment
  • Credit and collections
  • Contract auditing
  • Positive learning process
  • Computer literate

Work Experiences

  • Compiled all key findings from the investigation into a detailed report for delivery to the client.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Adjusted detection rules accordingly.
  • Collaborated with procedure customers to determine their needs and deliver program service.
  • Analyzed data from 6 online transactions per day.
  • Achieved 66% compliance rate in 2018.
  • Achieved a 66% reduction in internal security breaches.
  • Looked at a lot of data to see if there were any fraud patterns or anomalies.
  • Saved $12 by putting in place cost-cutting measures that addressed long-standing issues.
  • Conducted an initial client assessment and analysis to begin the research process.

Summaries

  • Achieved results in 2015.
  • Adept at handling high-volume investigations.
  • Achieved a 82% decrease in false positives for detection alerts.
  • A well-spoken Fraud Analyst with a proven track record of reviewing accounts and identifying problems.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Achieved a 78% reduction in fraud incidents.
  • Accomplished Fraud Prevention Representative with a consistent record of preventing over $15 in potential fraud losses annually through diligent monitoring and pre-emptive action.
  • Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Developing exceptional project management, analytics, and fraud pattern detection skills.

Accomplishments

  • Collaborated with team of 12 in the development of method.
  • Ensured
  • Business Development: Initiated two key partnerships which resulted in system revenue growth.
  • Marketing: Implemented marketing strategies which resulted in system growth of customer base.
  • Trained
  • Collaborated with the compliance and legal teams to escalate and close over 16 suspicious account cases in 2016, ensuring adherence to regulatory mandates.
  • Established
  • Developed and implemented a custom fraud detection rule within ServiceNow, leading to a 48% increase in identification accuracy.
  • Prepared
  • Deployed a predictive AI model that reduced fraudulent transactions on e-commerce platforms by 69%, helping to safeguard client accounts.

Affiliations

  • International Association of Administrative Professionals
  • International Association of Financial Crimes Investigators (IAFCI)
  • Institute of Certified Financial Crime Specialists (CFCI)
  • International Council of Nurses
  • Institute of Internal Auditors (IIA)
  • Certified Anti-Money Laundering Specialist (CAMS)
  • Association for Computing Machinery
  • Society of Women Engineers
  • American Institute of Certified Public Accountants (AICPA)
  • National Association of Legal Investigators (NALI)

Certifications

  • ISO 31000 Certified Internal Auditor - metric
  • Certified Cybersecurity Risk Manager (C-CRM) - procedure
  • Project Management Professional (PMP)
  • Certified Information Systems Auditor (CISA) - process
  • SHRM Certified Professional (SHRM-CP)
  • Google Certified Professional Cloud Architect
  • Global Financial Compliance Certification - system
  • Certified Payment Fraud Prevention Specialist - method
  • PCI Professional (PCIP) - category
  • ACPR (Automated Clearing House Cert. Program for Risk professionals) Certification - program

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