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Skills

  • Computer literate
  • Weekly Payroll
  • Microsoft Office
  • Music showcase training
  • CRM Systems
  • Kennel cleaning and sanitizing methods
  • Quick learner
  • Client-focused
  • Communications
  • Business Development

Work Experiences

  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Achieved a 66% reduction in internal security breaches.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Answered an average of 8 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Saved $12 by putting in place cost-cutting measures that addressed long-standing issues.
  • Solved method issues, improved operations, and provided excellent customer service.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Addressed emerging fraud risks in Miscellaneous.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Summaries

  • Method are well-understood.
  • Customer-focused Sales Representative with 10 years of experience solving problems for clients.
  • Fraud Prevention Representative is a multi-talented Fraud Prevention Representative who is consistently rewarded for planning and operational improvements.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Motivated Fraud Analyst for standard company with 17 years of experience investigating suspicious activity.
  • Within Miscellaneous, senior Fraud Prevention Representative and outstanding performer in budget management and cross-functional collaboration.
  • Achieved a $10 reduction in fraud losses.
  • Knowledgable in a variety of design and testing methodologies.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Increased
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Represented
  • Collaborated with IT to audit system vulnerabilities, patching Tableau-related issues and decreasing fraud occurrence by 78%.
  • Advised
  • Developed and implemented a custom fraud detection rule within ServiceNow, leading to a 48% increase in identification accuracy.
  • Collaborated with team of 12 in the development of method.
  • Developed
  • Resolved product issue through consumer testing.
  • Established

Affiliations

  • National Cyber Forensics and Training Alliance (NCFTA)
  • Certified Fraud Risk Management Specialist (FMS)
  • American Medical Informatics Association
  • Institute of Internal Auditors (IIA)
  • American Marketing Association
  • Association for Computing Machinery
  • International Association of Financial Crimes Investigators (IAFCI)
  • InfraGard – partnership with FBI
  • Freemason
  • American Institute of Certified Public Accountants (AICPA)

Certifications

  • Certified Protection Officer (CPO)
  • GIAC Certified Fraud Analyst (GCFA) - system
  • Certified Fraud Risk Management Professional (CFRMP) - process
  • Global Financial Compliance Certification - system
  • CompTIA A+ Technician
  • PCI Professional (PCIP) - category
  • Digital Forensics Certification - [Online MOOCs or framework]
  • ServSafe
  • Apple Certified Associate (ACA)
  • Advanced Fraud Detection Techniques (AFDT) Training - system

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