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Skills

  • ISO Lean Compliance
  • Project organization
  • Staff training and development
  • Agile and Scrum Methodologies
  • Team management
  • Regulatory compliance
  • Policy reinforcement
  • Operational improvement
  • Team building
  • Power BI use

Work Experiences

  • Established new and improved QA processes by developing test processes, test cases, and assigning and executing tests.
  • Benchmarked QA standards against industry best practices, driving innovation within the QA department and improving overall product quality.
  • Collaborated cross-functionally.
  • Used SQL to verify test results and make recommendations for improvement.
  • Oversaw the QS 9000 certification process and provided training to hourly and management employees, as well as standard and framework personnel.
  • Implemented ISO 9000 quality management systems, which defined business practices and led to certification and improved business practices.
  • Organized and led quality review meetings to assess the effectiveness of performance in terms of risk mitigation, throughput improvement, and customer satisfaction.
  • Created milestone requirements and tracked task completion for the QA team.
  • Consulted with external vendors to align quality standards, reducing integration issues by 26% and ensuring seamless product deployment.
  • Suggested initiative strategies and methods to improve test plans and processes.

Summaries

  • Operational improvements, program implementation, and documentation are among his specialties.
  • Accomplished team leader.
  • Reliable Quality Assurance Team Leader with HubSpot and Salesforce expertise.
  • Manage a quality audit program to identify and correct nonconformities, as well as to instill a culture of continuous improvement.
  • Achieved 27% reductions in defect-resolution times.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Outgoing Quality Assurance Manager in the Miscellaneous with 13 years of management experience.
  • Leader with a 15-year background in the initiative industry, providing a variety of quality assurance and project delivery services.
  • Develop and maintain a quality management system that adheres to ISO 9001 and other relevant standards and business requirements.
  • Within Miscellaneous, senior Quality Assurance Team Leader and outstanding performer in data analysis and team leadership.

Accomplishments

  • Oversaw testing for the deployment of Adobe Creative Suite, achieving a post-release defect rate of less than 66%.
  • Managed testing environments with QuickBooks, ensuring smooth transition from development to QA with zero downtime.
  • Designed and executed test scripts in Jira, achieving a 84% decrease in defect leakage to production.
  • Successfully deployed advanced test automation using ServiceNow, reducing regression testing time by 8 hours per release.
  • Supported the deployment of framework by completing all testing within the past year, ensuring 45% product readiness for market.
  • Served as lead liaison between QA and development teams, contributing to a 39% reduction in miscommunications and increased feature delivery speed.
  • Increased test coverage by 55% through designing and implementing comprehensive automated test suites.
  • Increased team performance by 36% by implementing new processes using initiative methodologies.
  • Resolved product issue through consumer testing.
  • Facilitated collaborative test planning and execution across 14 cross-departmental teams, enhancing cross-functional alignment and cohesion.

Affiliations

  • Software Test Professionals Conference & Expo (2021)
  • Quality Assurance Institute metric
  • QA Lead Network
  • Test, Design, Automation & Optimization (TDAO) User Group
  • IEEE Computer Society
  • International Council of Nurses
  • Rotary International
  • Jaycees
  • International Association for Statistics Education (IASE)
  • American Society for Quality (ASQ)

Certifications

  • Certified QA Automation Engineer - program Specialization
  • Advanced Level Test Automation Engineer - ISTQB
  • ITIL Foundation Certification
  • Cisco Certified Network Associate (CCNA)
  • SAFe® 5.0 Practitioner Certification - Scaled Agile Framework (SAFe)
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant (CPA)
  • TPI NEXT® Assessment Model for Test Process Improvement - standard
  • Certified Quality Engineer (CQE) - American Society for Quality (ASQ)

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