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Skills

  • Continuous delivery pipeline acceleration
  • First Aid/CPR
  • Statistical Process Control (SPC)
  • Automation script development (method)
  • Customer retention improvement through QA efforts
  • Regulatory compliance
  • Functional testing
  • Operational improvement
  • Data analysis
  • Team management

Work Experiences

  • Organized and led quality review meetings to assess the effectiveness of performance in terms of risk mitigation, throughput improvement, and customer satisfaction.
  • New quality assurance and customer service standards were implemented by me.
  • Collaborated cross-functionally.
  • Collaborated with the product management team to prioritize testing tasks, improving the team's ability to meet all product release deadlines by 80%.
  • Suggested initiative strategies and methods to improve test plans and processes.
  • Implemented ISO 9000 quality management systems, which defined business practices and led to certification and improved business practices.
  • Established and tracked the goals and objectives of the quality department.
  • Aligned QA standards with business goals.
  • Created process flow guidelines, procedures, and case templates through spearheaded and implemented.
  • Achieved a 40% reduction in production bugs during 2016.

Summaries

  • Achieved a 22% reduction in defect rates.
  • Individual team member hiring and development experience
  • Professional with experience in developing a company's quality strategy, procedures, and processes.
  • Strengths in strategic planning and process improvement backed up by Miscellaneous training.
  • Achieved a 46% reduction in defects.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Costs were consistently reduced while profits were increased.
  • Ensures that production and manufacturing lines run smoothly, coordinating employee efforts and facilitating communication between management and production departments.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved metric.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Consistently achieved a bug closure rate of 47% within category, contributing to seamless product deployments.
  • Managed testing environments with QuickBooks, ensuring smooth transition from development to QA with zero downtime.
  • Standardized automated regression testing procedures, cutting down on testing overhead by 66% and reducing false positives in test cases.
  • Facilitated regular Scrum ceremonies, helping boost team performance and deliverables being completed 44% ahead of schedule.
  • Initiated the automation of 2% of test scenarios, resulting in a 80% improvement in testing speed and accuracy.
  • Automated key regression test cases for standard, freeing 16 hours per sprint for manual exploratory testing.
  • Developed and maintained detailed documentation for test planning and execution, resulting in the completion of 8% more tests per release.
  • Collaborated with team of 15 in the development of process.
  • Served as lead liaison between QA and development teams, contributing to a 39% reduction in miscommunications and increased feature delivery speed.

Affiliations

  • Software Test Professionals Conference & Expo (2021)
  • National Institute of Standards and Technology (NIST) Cybersecurity Framework Workshops
  • International Association for Statistics Education (IASE)
  • American Society for Quality (ASQ)
  • Rotary International
  • Jaycees
  • Project Management Institute
  • Quality Management Institute (QMI)
  • Certified Software Quality Analyst (CSQA) Certification
  • Association for the Advancement of Artificial Intelligence (AAAI)

Certifications

  • Lean Six Sigma Black Belt - method
  • CompTIA Security+
  • ServSafe
  • Certified Public Accountant
  • Certified Software Quality Analyst (CSQA) - Ironclad Systems
  • ISTQB Advanced Level Test Manager Certification
  • Certified Test Manager (CTM) - ISTQB
  • ISTQB Mobile Application Testing Certificate
  • Project Management Professional (PMP)
  • Advanced Level Test Automation Engineer - ISTQB

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