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Skills

  • High-traffic area wear prevention
  • Chemical handling and safety compliance
  • Customer service
  • Client complaint resolution
  • Client relationship management
  • Advanced floor repair techniques
  • Floor stripping and waxing
  • Client Satisfaction Improvement
  • Team management
  • Operational improvement

Work Experiences

  • Brought issues to Floor Maintenance Technician's attention so that effective solutions could be implemented right away.
  • Achieved results over 3 months.
  • Assessed floors regularly for cracks or damage, organizing repairs that extended durability of high-traffic surfaces by 5 additional years.
  • Performed facility inspections and maintenance to ensure that the facility was kept clean and well-maintained.
  • Looked for storm damage around the property and reported my findings to Floor Maintenance Technician.
  • Accomplished major floor stripping and waxing projects for large retail properties, covering a total of 18 square feet and meeting Vantage’s turnaround time.
  • Accomplished major floor stripping and waxing projects.
  • Examined alarm systems and monitors to ensure that they met carbon monoxide and fire safety standards and that personnel were protected.
  • Assessed floors regularly for cracks or damage.
  • Removed damaged portions of walls, walkways, partitions, and other similar structures in preparation for repairs.

Summaries

  • Achieved a zero-safety-incident record for 6 years.
  • Training new employees on responsibilities and company work ethics is something I've done before.
  • Generalist with experience performing a wide range of technical tasks in areas of responsibility.
  • Professional with a positive attitude who promotes excellent attendance and is willing to assist team members in completing assigned tasks.
  • Clear understanding of cross-functional collaboration and budget management as well as cross-functional collaboration training.
  • Accomplished Floor Maintenance Technician specializing in high-traffic area solutions, utilizing customized cleaning schedules to reduce floor wear by 73%. Skilled in addressing client complaints and consistently exceeding service expectations.
  • Member of the maintenance team with 4+ years of experience performing a variety of maintenance and repair tasks.
  • Accomplished technician in floor stripping, waxing, and polishing.
  • Multitasks and works well in high-volume, fast-paced environments.
  • Achieved a 19% reduction in downtime.

Accomplishments

  • Developed a customized floor maintenance calendar based on client usage patterns, preventing overuse of chemicals and extending the life of flooring.
  • Optimized floor cleaning schedules according to building traffic patterns, resulting in a more efficient and proactive maintenance strategy.
  • Partnered with safety teams to ensure all floor care activities complied with OSHA guidelines, achieving zero safety violations.
  • Improved client satisfaction by 84% through strictly following personalized cleaning schedules and attention to detail.
  • Drafted and implemented preventative maintenance plans that extended the life of floors by 5 years.
  • Achieved a 67% reduction in customer complaints by consistently delivering superior floor shine and cleanliness.
  • Introduced a new chemical inventory management system, reducing waste and ensuring timely reordering.
  • Led the completion of a 2-square-foot floor refinishing project ahead of schedule, improving client satisfaction.
  • Handled special care projects including marble and stone polishing, enhancing the aesthetic value of high-traffic areas.
  • Streamlined product usage by minimizing chemical waste, leading to an annual cost saving of 58%.

Affiliations

  • Healthcare Facility Cleaning Professionals Association
  • Jaycees
  • National Association of Social Workers
  • Certified Floor Sealing and Preservation Specialist
  • Association of Information Technology Professionals
  • Association for Supply Chain Management (APICS)
  • Association for Professionals in Infection Control and Epidemiology (APIC)
  • Institute of Inspection Cleaning and Restoration Certification (IICRC)
  • Society of Human Resource Management
  • National Air Filtration Association (NAFA)

Certifications

  • Project Management Professional (PMP)
  • Certified Public Accountant (CPA)
  • CompTIA A+ Technician
  • Certified Marble and Stone Floor Mechanic from International Union of Bricklayers and Allied Craftworkers
  • Advanced Scrubber and Buffer Operator Certification by process
  • Hard Floor Care Certification by ISSA
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Finished Floor Care Technician Certification by Vantage
  • Energy-Efficient Cleaning Operations Certification by Cedar Works
  • Google Certified Professional Cloud Architect

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