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Skills

  • Portuguese fluency
  • Prioritizing
  • Cash handling expert
  • Item promotion
  • Loss prevention
  • Deboning meat
  • Proficient in ServiceNow
  • Process improvement
  • Equipment operations
  • Performance improvement

Work Experiences

  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.
  • Got better.
  • Was in charge of balancing tills, handling cash, processing credit card payment batches, and making bank deposits.
  • Completed physical inventory counts each several months.
  • Raised the stakes.
  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.
  • All functions of the dairy, frozen, produce, and bakery departments were directed and managed by me.
  • Ensured
  • Consistently received a 100% satisfaction rating from my customers.
  • Was in charge of replacing damaged or missing products in a timely and efficient manner.

Summaries

  • Versatile
  • Expert
  • Knowledgeable in a variety of food preparation methods, as well as unusual ingredients, food pairings, and plate presentation.
  • Dedicated Overnight Crew Member capable of meeting the needs of a wide range of customers while remaining calm and professional at all times.
  • Focused on customer service
  • Service-driven
  • Customer-focused foodservice professional with data analysis and quality assurance catering experience.
  • Have a lot of experience in program settings.
  • Trained in customer service, multitasking, and high-volume work.
  • Capable of standing for long periods of time and training new employees.

Accomplishments

  • Persuaded management to update shift structure, resulting in optimal task coverage and a reduction in missed stocking deadlines by 46%.
  • Introduced a new shelf management strategy that maximized product visibility, increasing sales of targeted items by 16%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Utilized customer feedback systems to improve the availability of requested products, boosting satisfaction among late-night shoppers by 60%.
  • Minimized disruptions during unscheduled deliveries by developing an inventory docking strategy, reducing shift delays by 59% minutes.
  • Provided exceptional customer service during non-peak hours, contributing to a 27% improvement in nighttime store satisfaction rating.
  • Led a team of 8 overnight crew members to improve workflow efficiency, reducing task completion time by 68%.
  • Successfully addressed customer inquiries and handled complaints in real-time, leading to a 39% increase in satisfaction ratings.
  • Won “framework” Award for standard.
  • Sustained a high performing team and minimized employee turnover.

Affiliations

  • International Association of Administrative Professionals
  • Supply Chain Management Professional Certification
  • International Council of Nurses
  • National Grocers Association
  • Association for Supply Chain Management (ASCM)
  • Project Management Institute
  • National Association for Retail Marketing (NARM)
  • Society for Human Resource Management (SHRM) - for team leads
  • Society of Women Engineers
  • American Medical Informatics Association

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Professional in Retail Management (PRM) Certification
  • Certified Food and Beverage Specialist
  • Association for Project Management (APM)
  • OSHA: HACCP
  • Completion Certificate in Inventory Load Planning
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • CompTIA A+ Technician
  • Apple Certified Associate (ACA)
  • OSHA: Food Handling

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