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Skills

  • Customer feedback analysis
  • Distribution path determination
  • Cost reduction strategies
  • Kitchen technology integration
  • Food and beverage platforms
  • Food plating and presentation
  • Kitchen workflow optimization
  • Food safety protocol enforcement
  • Training programs
  • Inventory audit implementation

Work Experiences

  • Designed and hosted weekly training sessions on kitchen safety protocols, generating a 31% decrease in work-related injuries.
  • Achieved a 52% improvement in ingredient shelf life.
  • Informed 13 metric of employees about menu changes and procedures.
  • Cut prep and cook times by 17%.
  • Developed partnerships with local community organizations, driving 77% increase in catering opportunities.
  • Designed and implemented a new menu that led to a 61% boost in daily average revenue by offering more diverse and health-conscious options.
  • Designed metric-based performance evaluations for kitchen staff, influencing a 82% improvement in productivity.
  • Boosted team morale.
  • Balanced food costs.
  • Cut down on lost orders by 51%.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Great multitasker with procedure management training and extensive food service experience.
  • With customers and team members alike, be upbeat and positive.
  • Expert at cutting costs while improving overall customer satisfaction and closely monitoring employees to ensure best-in-class service.
  • Committed to improving customer experiences while lowering costs overall.
  • Achieved a turnover reduction of 84% within 8 months.
  • Accomplished supervisor with extensive experience boosting catering service revenue by $10 through refined event management processes and enhanced organizational collaboration.
  • Achieved significant reductions in food safety incidents.
  • Accomplished supervisor with extensive experience.
  • Hardworking Kitchen Supervisor dedicated to providing exceptional food to maximize guest satisfaction.

Accomplishments

  • Mentored 8 kitchen staff, contributing to improved kitchen teamwork and reducing customer complaints by 72% over 16 months.
  • Standardized preparation techniques across 14 locations, which improved consistency and reduced the average meal prep time by 22%.
  • Managed the successful transition to a new kitchen management system, leading to a 43% increase in order accuracy across 12 outlets.
  • Utilized kitchen technology to streamline workflow, reducing food prep delay by 27% minutes.
  • Reduced overhead costs by implementing portion control strategies, saving the company $15,000 annually.
  • Managed product launches and partnerships with local suppliers, increasing revenue by $220,000 over 10 months.
  • Achieved a customer satisfaction rating of 79% by improving table service times and food quality standards.
  • Collaborated with team of 12 in the development of procedure.
  • Led national roll-out of compliance checks, ensuring zero non-compliances during inspections across 18 locations.
  • Improved storage and inventory systems, resulting in a 74% reduction in expired ingredients.

Affiliations

  • Foodservice Management Professionals (FMP) Group
  • International Food and Beverage Association (IFBA)
  • Women's Foodservice Forum (WFF)
  • Professional Food Manager Certification Members
  • American Marketing Association
  • Institute of Food Technologists (IFT)
  • International Council on Hotel, Restaurant, and Institutional Education (ICHRIE)
  • International Association for Food Protection (IAFP)
  • Foodservice Equipment Distributors Association (FEDA)
  • National Association of Concessionaires (NAC)

Certifications

  • Certified Hospitality Supervisor (CHS) - category
  • Cisco Certified Internetwork Expert (CCIE)
  • Salesforce
  • SHRM Certified Professional (SHRM-CP)
  • Introduction to Food Production Systems – process
  • Certified in Food Delivery Logistics Management
  • Certified Public Accountant (CPA)
  • Certified Dietary Manager (CDM), Certified Food Protection Professional (CFPP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Google Certified Professional Cloud Architect

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