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Skills

  • Customer proposals
  • Scripting skills
  • Technical analysis
  • Oracle
  • Problem-solving
  • Operating systems
  • NGINX
  • Cloud Computing
  • Technical support
  • JBoss

Work Experiences

  • Internal and external clients received 2nd and 3rd level technical support and troubleshooting from me.
  • Designed and developed category application software for metric to benefit end-users.
  • Created and maintained a network infrastructure that included Windows, Linux, and virtualization.
  • Tracked and tested application performance to identify potential bottlenecks, develop solutions, and work with developers to put them in place.
  • Improved system support and communication between the support team and end-users by streamlining troubleshooting processes.
  • Was in charge of the organization's computer systems and intranet development and maintenance.
  • Have process of experience in application software design and development.
  • Identified problems with initiative systems and quickly fixed flaws to keep them operational.
  • Keep track of design specs, installation instructions, and other system-related details.
  • Resolved issues with LAN, WAN, and voice system operational components.

Summaries

  • Dedicated to effectiveness, dependability, and usability.
  • Systems Engineer with extensive network security and accessibility experience.
  • Mechanical Engineer with design experience in a variety of industries, including electric vehicles, computers, and consumer electronics.
  • All aspects of hardware and software design, theories of operation, system integration, installation, and commissioning are covered by my experience.
  • Experience with category, metric, and framework projects in particular.
  • Highly skilled in the use of VMware and Asana for system virtualization.
  • Systems Engineer expert with 13 years of experience.
  • All major engineering standards associated with control gear components and electrical power stations are familiar to an electrical engineer.
  • Advanced Electrical Engineer with extensive experience in the design of flight instrumentation.
  • Systems Engineer is a practical and hands-on Systems Engineer who excels at interacting with contractors across multiple construction sites.

Accomplishments

  • Orchestrated infrastructure expansion across 3 data centers, contributing to increased storage and compute capacity by 26%.
  • Took ownership of escalations and resolved technical incidents, closing 85% of cases within two years of occurrence.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Engineered scalable systems to support real-time communications for 15 users across Boston, ensuring uninterrupted service availability.
  • Trained and mentored cross-functional teams on cloud infrastructure best practices, resulting in a Innovation Award award for transformational leadership.
  • Helped architect secure and compliant IT infrastructure, enabling the organization to pass ITIL audits 17 years in a row.
  • Revamped network performance monitoring using initiative and improved detection of downtime events, reducing response time to incidents by 55% hours.
  • Managed the integration of third-party platforms, reducing cross-service API response times by 62%ms and improving customer satisfaction.
  • Developed and maintained comprehensive technical documentation for Salesforce that standardized processes across 10 regions globally.
  • Analyzed performance bottlenecks and optimized server allocation through efficient capacity planning, improving application response times by 10ms.

Affiliations

  • Automation Anywhere A-Lister Program
  • Linux Foundation
  • Society of Human Resource Management
  • Cloud Native Computing Foundation (CNCF)
  • International Telecommunication Union (ITU)
  • Certified Information Systems Security Professional (CISSP) - Professional Network
  • National Society of Professional Engineers (NSPE)
  • VMware User Group (VMUG)
  • Lions Club
  • Institute of Electrical and Electronics Engineers (IEEE)

Certifications

  • SolarWinds Certified Professional Program (SCP)
  • Ansible Automation Engineer Certification metric
  • Docker Certified Associate
  • Nutanix Certified Professional - Multi-cloud Infrastructure
  • Microsoft Certified: Windows Server Hybrid Administrator Associate
  • Puppet Certified Professional
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Project Management Professional (PMP)
  • Salesforce
  • ITIL Foundation Certification in IT Service Management

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