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Skills

  • Business analysis for IT solutions
  • Hardware and software installation
  • Team building
  • Software Patches
  • Server support
  • Budget management for IT operations
  • Process improvement
  • Category equipment
  • Change management using ITIL framework
  • Security updates

Work Experiences

  • Had an excellent attendance record and was always on time for work.
  • Created an IT asset management system.
  • Decreased incident response times by 31%.
  • Oversaw the delivery of standard project by framework team, which resulted in metric.
  • Answered 17 calls per two years to help customers with their questions and concerns.
  • Completed high-priority IT reorganization.
  • Conducted vulnerability assessments.
  • Collaborated with senior leadership.
  • Collaborated with system customers to determine their needs and deliver program service.
  • Transported ServiceNow to several months customer locations.

Summaries

  • Data-driven IT Operations Manager.
  • Consistently delivered projects under budget.
  • Delivered a 82% boost in performance.
  • Collaborative IT Operations Manager.
  • Within Computers Software, senior Information Technology Operations Manager and outstanding performer in process improvement and strategic planning.
  • Achieved significant reductions in downtime.
  • Dedicated to learning, growing, and succeeding in Computers Software.
  • Data-driven IT Operations Manager, leveraging KPI dashboards to track critical IT metrics, enabling informed decision-making and continuous improvements in efficiency.
  • Championed a disaster recovery plan.
  • Automated system monitoring processes.

Accomplishments

  • Directed a team of 7 for a major data center migration, ensuring 99.99% system availability during the entire process and achieving a 2 operating cost reduction.
  • Utilized ITIL change management principles to successfully deploy ServiceNow upgrades, minimizing disruptions and reducing change-failure rates by 36%.
  • Developed cross-functional team training programs, reducing system administration errors by 38% and increasing overall employee technical skillset.
  • Led a full system architecture overhaul that improved application response times by 46% and reduced memory leak incidents by 21%, driving higher workforce productivity.
  • Led IT vendor contract negotiations, reducing overall licensing and support costs by 13, while improving vendor response times by 39%.
  • Implemented new IT security protocols that aligned with program, reducing data breach risk by 31% and securing confidential data integrity.
  • Implemented disaster recovery and business continuity plans, reducing the company's risk posture and decreasing potential recovery time objectives (RTO) by 16 minutes.
  • Designed an incident response strategy that reduced critical downtime incidents by 72% and increased team efficiency for faster resolution times.
  • Reduced compliance audit times by 83% by automating reports and conducting proactive control reviews using Workday.
  • Identified and resolved root causes of system inefficiencies, lowering database bottlenecks, and improving system processing speed by 47%.

Affiliations

  • International Society of Automation (ISA) IT Systems Focus
  • Digital Transformation Leaders Forum
  • Toastmasters
  • Microsoft Certified: Azure Solutions Architect subscription holder
  • Cybersecurity and Infrastructure Security Agency (CISA) Volunteer
  • Information Technology Infrastructure Library (ITIL) Foundation Member
  • ISACA - Information Systems Audit and Control Association Member
  • Agile Alliance Community Member
  • Freemason
  • American Society of Safety Professionals

Certifications

  • Certified ScrumMaster (CSM)
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Cloud+ Certification
  • Microsoft Certified: Azure Administrator Associate
  • Certified PostgreSQL Database Administrator (CPSDBA)
  • ServSafe
  • Cisco Certified Network Professional (CCNP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • ITIL 4 Foundation Certification
  • Certified Information Systems Auditor (CISA)

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