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Skills

  • Problem resolution
  • Technical analysis
  • Team management
  • Cybersecurity compliance with OSHA
  • Capacity planning for IT systems
  • System monitoring
  • MS Office
  • Cost-saving architecture design
  • Category equipment
  • Advanced technical troubleshooting

Work Experiences

  • Completed over 9 system production work orders in a timely and cost-effective manner.
  • Coordinated a team of 2 for a system overhaul that reduced system downtime by 78% across all locations.
  • Achieved a reduction of 84%.
  • Complied with PMP standards.
  • Analyzed data center contracts.
  • Achieved results within 18 months.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • Conducted vulnerability assessments.
  • Created three years reports that included data, system operation, and error monitoring information.
  • Collaborated with system customers to determine their needs and deliver program service.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Accomplished leader in IT operations.
  • Information Technology Operations Manager is a multi-talented Information Technology Operations Manager who is consistently rewarded for planning and operational improvements.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • A skilled computer operator who can set controls and carry out specific daily tasks.
  • Dedicated to learning, growing, and succeeding in Computers Software.
  • Updates are installed, permissions are checked, and operational details are verified.
  • Strengths in project management and client relations backed up by Computers Software training.
  • Aligned IT operations with ITIL standards.
  • Cybersecurity-focused IT Operations Manager.

Accomplishments

  • Identified and resolved root causes of system inefficiencies, lowering database bottlenecks, and improving system processing speed by 47%.
  • Trained and mentored a team of 17, improving skillsets in network architecture and system administration, with an increase in team project outputs by 34%.
  • Unified fragmented IT service processes into a centralized solution, reducing time-to-resolution for issues by 33% and enhancing end user satisfaction metrics.
  • Spearheaded a cloud migration project which optimized resource allocation and led to an annual cost reduction of $16, with a 23% increase in system availability.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Orchestrated company-wide software licensing management overhaul, driving a cost savings of 3 annually and reducing audit risks with optimized compliance tracking.
  • Led a multi-phase ERP implementation project, integrating Adobe Creative Suite solutions that improved end-user experience and decreased support tickets by 63% in 2018.
  • Led a full system architecture overhaul that improved application response times by 46% and reduced memory leak incidents by 21%, driving higher workforce productivity.
  • Directed a team of 7 for a major data center migration, ensuring 99.99% system availability during the entire process and achieving a 2 operating cost reduction.
  • Resolved product issue through consumer testing.

Affiliations

  • Association for Computing Machinery
  • American Medical Informatics Association
  • International Association of IT Asset Managers (IAITAM) Member
  • National Association of Social Workers
  • Enterprise IT Governance Network (Join Year: 2023)
  • Linux Professional Institute (LPI) - Certified Member
  • Association for Supply Chain Management (APICS)
  • Scrum Alliance - Certified ScrumMaster (CSM)
  • Certified Information Security Manager (CISM) Recognized Professional
  • Lions Club

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Google Cloud Professional Cloud Architect
  • CompTIA Network+
  • Cisco Certified Internetwork Expert (CCIE)
  • Microsoft Certified: Azure Administrator Associate
  • Salesforce
  • Certified Public Accountant
  • Certified Information Systems Auditor (CISA)
  • VMware Certified Professional - Data Center Virtualization (VCP-DCV)
  • Microsoft Certified Trainer (MCT) for Adobe Creative Suite

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