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Skills

  • Product lifecycle management
  • Scheduling understanding
  • Cost control and budget management
  • Competitive pricing analysis
  • Supervision
  • Channel revenue analysis
  • Lead prospecting
  • Process improvement
  • Marketing understanding
  • Customer service

Work Experiences

  • Assisted customers throughout the sales process, as well as during product setup and use.
  • Achieved a 62% conversion rate increase.
  • Achieved recognition from Employee of the Year.
  • Achieved a 33% increase in repeat customer purchases.
  • Assessed inventory and delivery requirements, then devised strategies to meet customer needs.
  • Achieved results within the first three years.
  • Met with current and potential customers to assess their needs and make recommendations for the best standard solutions.
  • Managed Asana inventory to improve sales pitches and closed more than 11 sales in the past year.
  • Acquired 14 new customers, resulting in 4% revenue for the team.
  • Interacted with difficult accounts, assisting in the development of long-term relationships and increasing revenue opportunities.

Summaries

  • Accomplished Senior Merchant skilled in vendor relationship management and securing exclusive deals that transformed product assortments, thus boosting customer retention by 39%. Expert in cross-functional team leadership.
  • Achieved customer engagement increases of 82% %.
  • Customer service, research, and conflict resolution skills are all excellent.
  • Strengths in data analysis and risk assessment backed up by Miscellaneous training.
  • Exceptional sales performer with a track record of exceeding sales targets.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Highly skilled at hiring, training, managing, coaching, and mentoring sales and customer service representatives, as well as interacting with employees at all levels of the organization and the general public.
  • Talented sales representative with 5 years of industry experience.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Recognized for using ingenuity and creativity to meet and exceed sales, revenue, and profit targets.

Accomplishments

  • Orchestrated a co-branded collaboration with Summit Group that resulted in sell-out success within 7 hours post-launch.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Instituted new channel marketing efforts that increased social media conversion rates by 84% within 11 months.
  • Strategically adjusted promotions and discounting during holiday seasons to outperform sales targets by 50%.
  • Analyzed SKU performance metrics to phase out underperforming products, leading to 62% faster inventory turnover.
  • Documented and resolved initiative which led to process.
  • Reduced overstock by 67% through advanced predictive modelling and data-driven inventory decisions for seasonal buys.
  • Led the team in redesigning the product page UX/UI, which decreased cart abandonment by 40% and increased AOV.
  • Led cross-functional collaboration with design and marketing teams, resulting in product launch timelines being reduced by 18 weeks.
  • Optimized product lifecycle management in collaboration with suppliers, reducing lead times by 10 days for key product categories.

Affiliations

  • Performance Athletics Design Council
  • Toastmasters
  • Outdoor Industry Association (OIA)
  • International Textile and Apparel Association (ITAA)
  • Textile Machinery Association (TMA)
  • International Association of Administrative Professionals
  • E-commerce Merchandising Community Forums
  • Footwear Distributors and Retailers of America (FDRA)
  • Apparel Innovation Award Participant (AIA)
  • Advanced Functional Fabrics of America (AFFOA)

Certifications

  • Advanced Data Analytics Certificate by program
  • Certified Digital Marketing Professional (CDMP)
  • Certified Retail Sales Professional (CRSP) by NRF
  • ServSafe
  • Digital Fashion & E-Commerce Marketing Certificate by method
  • Cisco Certified Network Associate (CCNA)
  • Master Certificate in Sports Apparel Management by UNF-SPSAM
  • CompTIA A+ Technician
  • Certified Omni-Channel Retailer by NRF Foundation
  • Salesforce

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