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Skills

  • Conflict resolution
  • Personnel management
  • Contract negotiation
  • Team building
  • ServiceNow expertise
  • Budget administration
  • Team Leadership
  • Hands-on technical training
  • CAD design
  • Time management

Work Experiences

  • Collaborated with cross-departmental teams.
  • Collaborated with cross-departmental teams to ensure consistent delivery of training content, positively impacting quality assurance scores by 51%.
  • Collaborated with product development teams.
  • Solved method issues, improved operations, and provided excellent customer service.
  • Achieved reduction over 18 months.
  • Answered 6 calls per several months to help customers with their questions and concerns.
  • Oversaw the delivery of method project by framework team, which resulted in method.
  • Achieved a 53% certification completion rate.
  • Achieved a 30% improvement.
  • Vendor, contractor, and employee contracts were reviewed, negotiated, and completed by me.

Summaries

  • Achieved results over a the past year period.
  • Field Trainer is a meticulous Field Trainer who is well-versed in cost control, contract completion, and employee motivation.
  • Accomplished at developing and delivering technical training that led to a $169,000 increase in revenue within several months, reflecting the direct impact of team development.
  • Achieved measurable results in productivity.
  • Accomplished at delivering client-facing technical training, greatly improving customer satisfaction scores by 57% within three years.
  • Quick learner with ServiceNow, Power BI, and HubSpot operations under her belt.
  • Experienced field production manager with a thorough understanding of the processes, structures, and regulatory requirements that govern wind energy production.
  • Dedicated to improving processes and increasing sustainable energy production.
  • Achieved 15% growth in customer satisfaction rates.
  • Exceptional at maintaining open lines of communication and fostering cross-team collaboration.

Accomplishments

  • Introduced a structured change management process for adapting to new training technologies, minimizing disruption and achieving 44% employee compliance.
  • Drove a 36% improvement in customer satisfaction scores through customized on-site hands-on training sessions over one year.
  • Mentored a team of 10 new hires per quarter, achieving a 31% improvement in time-to-competency and reducing employee turnover.
  • Delivered urgent on-the-job training in a high-stakes environment, decreasing operational downtime by 56% after system outages.
  • Developed a streamlined onboarding program that reduced onboarding time by 5 weeks and increased overall productivity by 75%.
  • Trained staff on new Jira tools, increasing adoption rates by 62% and reducing manual workloads.
  • Revised safety and compliance training protocols, resulting in a company-wide reduction in incidents by 72%.
  • Collaborated with team of 5 in the development of standard.
  • Successfully adapted complex technical content for remote learners, improving certification results by 64%.
  • Conducted pilot settings for remote technical training, achieving 74% satisfaction rate based on feedback surveys.

Affiliations

  • Society of Human Resource Management
  • Freemason
  • Association of Information Technology Professionals
  • International Coach Federation (ICF) for Executive Coaching
  • Agricultural Safety and Health Council of America (ASHCA)
  • Jaycees
  • Rotary International
  • International Association of Facilitators (IAF)
  • Learning and Development Certifications through LinkedIn Learning
  • International Association of Business Communicators (IABC)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Professional in Talent Development (CPTD)
  • Certified Customer Training Professional (CCTP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Instructional Design Certification – Association for Talent Development (ATD)
  • John Maxwell Team Leadership & Coaching Certification
  • Certified ScrumMaster (CSM)
  • Train-the-Trainer Certification
  • Certified Public Accountant
  • Training and Facilitation Skills Certificate

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