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Skills

  • Flexible schedule
  • Billing
  • Initiative equipment
  • Meticulous record keeper
  • Education
  • Mental health treatment programming
  • Cross-functional team collaboration
  • Relationship building
  • Procedure therapy background
  • Conflict resolution

Work Experiences

  • Answered 6 calls per 6 months to help customers with their questions and concerns.
  • Was in charge of hiring, training, and supervising a team of 2 project managers.
  • Attended 5 professional conferences and meetings related to community service projects each month.
  • Provided emotional support while working with residents to develop long-term plans and goals.
  • Evaluated clients' work readiness, made referrals, and provided job search coaching.
  • Oversaw the logistics of volunteer scheduling, supply, and transportation.
  • Responded quickly to issues and collaborated with other stakeholders to find the most cost-effective solutions.
  • Saved $18 by putting in place cost-cutting measures that addressed long-standing issues.
  • Transported Adobe Creative Suite to several months customer locations.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Any organization would benefit from having him on board.
  • Decisive leader who is familiar with system operational requirements and best practices.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • A highly motivated Case Manager with a unique combination of communication, organizational, and technical skills.
  • Looking to combine a solid education with the experience of working for a non-profit that is dedicated to helping others.
  • Community Support Specialist is a self-directed and innovative thinker who excels at developing creative solutions to complex problems.
  • Dedicated to education and the development of long-term relationships.
  • With excellent oral and written communication skills, I am self-motivated, patient, and dependable.
  • Professional with a passion for finding and training successful volunteers.
  • Motivated Community Support Specialist exhibiting strength in critical thinking and problem solving.

Accomplishments

  • Designed and launched a community feedback program that generated 13 actionable insights, resulting in a 66% increase in overall member satisfaction.
  • Resolved product issue through consumer testing.
  • Established escalation protocol that reduced ticket escalation to higher-level support by 31%, ensuring first-contact resolution in 8% of cases.
  • Collaborated with local organizations to secure funding for community programs, raising metric that directly impacted 16 individuals.
  • Developed and managed digital-based outreach programs, leading to a 30% increase in community awareness within 18 months.
  • Planned and led virtual community events that resulted in a 16% boost in user interactions and satisfaction.
  • Engineered a data-backed strategy to reduce response times in community support, improving first-response KPIs by 54% within 2 weeks.
  • Managed procedure residential facility serving 3 families.
  • Effectively moderated community forums with over 13 daily users to reduce inappropriate content and improve member satisfaction by 17%.
  • Negotiated partnerships with community-based organizations, helping to deliver workflow optimization to 16 underserved individuals.

Affiliations

  • International Association of Facilitators (IAF)
  • International Federation of Social Workers (IFSW)
  • Society of Women Engineers
  • American Society of Safety Professionals
  • Association for Computing Machinery
  • National Community Development Association (NCDA)
  • International Association for Public Participation (IAP2)
  • Community Resources for Justice (CRJ) Membership
  • Association for Community Health Improvement (ACHI)
  • Freemason

Certifications

  • Certified Professional in Accessibility Core Competencies (CPACC)
  • Certified Information and Referral Specialist (CIRS)
  • Certified Protection Officer (CPO)
  • Salesforce
  • Data Analytics for Nonprofits Certificate
  • Apple Certified Associate (ACA)
  • Certified Digital Marketing Professional (CDMP)
  • CompTIA Security+
  • Certified Nonprofit Professional (CNP)
  • Licensed Clinical Social Worker

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