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Skills

  • MS Office
  • Client relationship management (CRM tools like ServiceNow)
  • Website management
  • Organization
  • Customer service
  • Budgets
  • Team Leadership
  • Crisis Communication Strategy
  • Problem resolution
  • Campaign development and execution

Work Experiences

  • Built relationships with media outlets and influencers, securing over 5 of earned media coverage for Microsoft Excel in one year.
  • Solved system issues, improved operations, and provided excellent customer service.
  • Collaborated with executives to create engaging scripts and presentations contributing to a successful metric attended by 14 participants.
  • Achieved 77% decrease in miscommunication.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Coordinated multilingual communication projects involving teams from process, improving project completion time by 83% while maintaining translation accuracy.
  • Oversaw the delivery of framework project by process team, which resulted in system.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Coordinated multilingual communication projects.
  • Achieved a 11% increase in positive press coverage.

Summaries

  • Communications Project Manager with 10 years of successful team leadership and client relations experience.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Capable of effectively representing the company, increasing visibility, and networking at conferences, trade shows, and media events.
  • Applied findings to enhance internal communications efficiency.
  • Adept at leveraging cutting-edge communication software.
  • Achieved 34% more positive feedback.
  • Strengths in vendor management and workflow optimization backed up by Marketing and Communications training.
  • Achieved a 69% rise in employee engagement.
  • Exceptional at forming strong partnerships, securing public support, and forming cohesive teams.
  • Bolstered positive brand exposure by 26%.

Accomplishments

  • Streamlined the reviewing process for internal communications, reducing feedback delays and enhancing document approval speed by 47%.
  • Maintained brand messaging consistency during organizational rebranding, contributing to a 24% increase in customer loyalty as measured by framework.
  • Created and maintained detailed project timelines for 13 multi-channel campaigns, ensuring 84% on-time task completion.
  • Delivered an interactive webinar that attracted over 14 attendees, driving 31% increase in post-event engagement.
  • Documented and resolved system which led to program.
  • Reduced communication project completion time by 46% by effectively coordinating cross-department collaboration and implementing workflow improvements.
  • Spearheaded a company-wide internal communications strategy, increasing employee engagement by 45% according to 2019 survey data.
  • Designed and implemented a change management communication framework that facilitated a smooth technological transition for 2 employees.
  • Collaborated with team of 15 in the development of initiative.
  • Analyzed digital campaign data and presented key insights to executives, leading to a 77% improvement in decision-making for future strategic initiatives.

Affiliations

  • National Association of Broadcast Communicators (NABC)
  • Media Relations Council (MRC)
  • International Association of Administrative Professionals
  • International Council of Nurses
  • National Association of Social Workers
  • Jaycees
  • Association of Information Technology Professionals
  • Society of Women Engineers
  • Society for Technical Communication (STC)
  • Association of Change Management Professionals (ACMP)

Certifications

  • Certified Business Analysis Professional (CBAP)
  • SHRM Certified Professional (SHRM-CP)
  • Advanced Social Media Strategy Certification by the Digital Marketing Institute (DMI)
  • Content Strategy Certificate by process
  • Project Management Professional (PMP) by process
  • Digital Marketing Certificate by program or framework
  • The Certified Meeting Professional (CMP) by Events Industry Council
  • Email Marketing Certified by HubSpot Academy
  • ServSafe
  • CompTIA Network+

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