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Skills

  • Project development
  • Operational improvement
  • Revenue growth strategy
  • Effective leader
  • Budget development
  • Delegation
  • Standard equipment
  • Customer service
  • Scheduling
  • Project organization

Work Experiences

  • Played a key role in organizational transformation and implementation, and I was a part of a number of large-scale corporate restructurings that were successful.
  • Upheld high leadership standards for employees, consistently leading by example to achieve best-in-class system results.
  • Achieved Employee of the Year for consistently exceeding sales quotas and maintaining top-tier client satisfaction scores.
  • Implemented the initiative program and employed strategic planning to ensure that guests have a memorable, consistent, and positive experience.
  • Increased productivity by 11% while lowering staffing and operational costs.
  • Oversaw a successful turnaround that resulted in the elimination of over $11 in debt in one year.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Oversaw the efficiency of cross-functional collaboration and performance reporting on method shift, supervising 3 employees.
  • Kept track of employee attendance and punctuality, quickly addressing repeat issues to avoid long-term habits.
  • Trained, coached and mentored staff to support smooth adoption of new program program.

Summaries

  • Customer-focused General Manager with 2 years of experience who is committed to expanding project management and client relations.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Strong track record of developing precise and targeted business operations plans, managing program areas, evaluating performance, and implementing change.
  • To drive improvements, coordinated and automated focused on motivating employees and working with a variety of personality types.
  • Certified Sales General Manager is a multi-talented Certified Sales General Manager who is consistently rewarded for planning and operational improvements.
  • Certified Sales General Manager who is meticulous and has 14 years of program experience.
  • Certified Sales General Manager who is forward-thinking and knows a lot about budget management.
  • 15 years of strategic Certified Sales General Manager experience leading and overseeing process and initiative business activities.
  • A results-oriented planner who excels at forming and retaining high-performing teams.
  • Well-versed in workflow optimization and a stickler for deadlines.

Accomplishments

  • Developed strong relationships with external stakeholders, resulting in cross-functional projects that secured 11 in new business revenue.
  • Negotiated complex multi-year contracts for large enterprise clients, contributing to a 16% uplift in revenue headlined by Summit Group wins.
  • Successfully negotiated contract renewals with 13 high-value clients, contributing to recurring revenue growth of 85% in 2022.
  • Developed and led a sales forecasting approach that resulted in budget variances of less than 56% for 18 consecutive fiscal quarters.
  • Mentored a team of 9 sales representatives, culminating in a 80% reduction in staff turnover and improved team engagement.
  • Played a key role in restructuring sales territory management, resulting in a 83% improvement in client coverage and operational efficiency.
  • Achieved ITIL to enhance personal credentials, elevating the company's standing in high-stakes contract negotiations.
  • Drove the achievement of company-wide KPIs by aligning sales objectives with broader business strategies, leading to an 39% increase in profitability.
  • Leveraged analytical insights from quarterly business reviews to realign sales strategies, leading to a 28% increase in overall market share by 2019.
  • Led a sales initiative that resulted in a 32% year-on-year revenue increase for Harbor & Co. Through effective market positioning and strategic partnerships.

Affiliations

  • Freemason
  • International Association of Business Communicators (IABC)
  • Business Marketing Association (BMA)
  • Association of Information Technology Professionals
  • Women Sales Pros (WSP)
  • Society for Human Resource Management (SHRM) - Sales Focus
  • Certified Sales & Marketing Executives International (CSME)
  • Institute of Management Accountants – Sales Division
  • Entrepreneurs' Organization (EO) - Sales Chapter
  • U.S. Association of Professional Salespeople (USAPS)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Google Certified Professional Cloud Architect
  • Certification in Senior-Level Sales Leadership – Meridian
  • Advanced Sales Analytics Certification – Northwind
  • Digital Sales Certification - Google
  • Business Development Executive Certificate – program
  • Advanced Negotiation Techniques Certification – Harbor & Co.
  • Certified Sales Trainer (CST) - Lakeside Partners
  • Certified Public Accountant
  • LinkedIn Sales Navigator Certification - LinkedIn Learning

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