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Skills

  • Scheduling
  • B2B sales strategy
  • Project organization
  • Employee scheduling
  • Inventory management
  • Effective relationship building
  • Pipeline management
  • Standard equipment
  • Stakeholder relations
  • Budgets

Work Experiences

  • Oversaw a successful turnaround that resulted in the elimination of over $11 in debt in one year.
  • Developed systems and procedures to improve operational quality and team efficiency while delivering business strategy.
  • Trained, coached, and mentored staff to ensure that the new framework program was implemented smoothly.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Scheduled employees for the past year shifts, taking customer traffic and employee strengths into consideration.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Helped with regulatory compliance by supervising all audits to ensure protocol compliance.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Looked at each employee's individual strengths and started a mentoring program to help them improve in areas where they were weak.
  • Was able to save money by effectively negotiating contracts for more favorable terms.

Summaries

  • Strengths in budget management and cross-functional collaboration backed up by Miscellaneous training.
  • Clear understanding of project management and budget management as well as quality assurance training.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • Achieved a 17% boost in customer satisfaction.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • A results-oriented planner who excels at forming and retaining high-performing teams.
  • Focused on ensuring smooth financial, personnel, and operational operations.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • Customer-focused General Manager with 2 years of experience who is committed to expanding project management and client relations.

Accomplishments

  • Developed strong relationships with external stakeholders, resulting in cross-functional projects that secured 11 in new business revenue.
  • Drove the achievement of company-wide KPIs by aligning sales objectives with broader business strategies, leading to an 39% increase in profitability.
  • Implemented a customer relationship management (CRM) overhaul, increasing data accuracy and driving a 15% improvement in prospect outreach initiatives.
  • Assessed competitor offerings and utilized benchmarking to develop a pricing strategy that resulted in 82% growth in new customer acquisition.
  • Reorganized sales department workflows, which boosted operational efficiency and reduced administrative time by 69%, allowing more focus on client interactions.
  • Enhanced CRM data management processes, resulting in cleaner lead data and 53% improvement in hit rates over several months.
  • Created a quarterly strategic sales roadmap that led to consistent sales goal achievement, exceeding targets by 16% in 2015.
  • Resolved product issue through consumer testing.
  • Played a key role in restructuring sales territory management, resulting in a 83% improvement in client coverage and operational efficiency.
  • Successfully negotiated contract renewals with 13 high-value clients, contributing to recurring revenue growth of 85% in 2022.

Affiliations

  • U.S. Association of Professional Salespeople (USAPS)
  • National Retail Federation (NRF)
  • National Association of Social Workers
  • Institute of Management Accountants – Sales Division
  • Project Management Institute
  • Professional Sales Association (PSA)
  • Association for Computing Machinery
  • Sales Management Association (SMA)
  • Sales Enablement Society
  • Modern Sales Pros (MSP) Community

Certifications

  • Certification in Senior-Level Sales Leadership – Meridian
  • Cisco Certified Network Associate (CCNA)
  • Certified Customer Success Manager (CCSM) - SuccessCOACHING
  • Cisco Certified Internetwork Expert (CCIE)
  • Salesforce Certified Administrator - Salesforce
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Network+
  • Certified Pricing Professional (CPP) - Professional Pricing Society
  • AI in Sales Executive Program – metric
  • Sales and Pitching Certification – QuickBooks

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