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Skills

  • Informational materials
  • Interpersonal communication
  • Reasoning ability
  • Disability accommodations
  • Data collection and analysis
  • Community-based resources
  • Supervision
  • Organization
  • Campus resource coordination
  • Diversity, equity, and inclusion (DEI) initiatives

Work Experiences

  • Collaborated with the academic affairs team to create flexible academic schedules for students with caregiving responsibilities, improving retention by 70%.
  • Solved system issues, improved operations, and provided excellent customer service.
  • Collaborated with the counseling office.
  • Advocated for equitable access to technology for remote learners, resulting in the distribution of 18 laptops and internet subsidies for low-income students.
  • Awarded over $5 to qualifying candidates.
  • Achieved a 80% reduction in formal complaints.
  • Advocated for gender-neutral restrooms on campus.
  • Assisted vulnerable people in navigating the healthcare system.
  • Achieved a 22% success rate in overturning decisions.
  • Conducted confidential meetings with students.

Summaries

  • Student Advocate with 9 years of successful strategic planning and process improvement experience.
  • Achieved over $8 in total awards.
  • Broad experience in policy drafting.
  • Achieved 60% higher satisfaction levels.
  • Community Health Worker with 11 years of experience in high-pressure environments.
  • Dedicated mediator, reducing student dissatisfaction by 30% through effective engagement between students and administrative departments.
  • Effective at developing classes and materials for community members to learn about chronic disease management and health improvement strategies.
  • Dedicated mediator.
  • Collaborative leader managing student volunteers.
  • Broad experience in policy drafting and advocacy, having worked to reshape campus policies toward better inclusivity for students with disabilities.

Accomplishments

  • Led training on conflict resolution that resulted in a 75% decrease in inter-student incidents over several months.
  • Partnered with external agencies to offer support services to underprivileged students, raising program enrollment by 58%.
  • Worked cross-departmentally to implement student advocacy policies that earned recognition from Cedar Works for outstanding service.
  • Streamlined academic advising outreach efforts, helping 12 students meet critical deadlines, reducing last-minute bookings by 36%.
  • Organized and facilitated group study sessions that helped boost GPA averages across participants by 84%.
  • Custom-tailored academic intervention plans, resulting in 12 students achieving higher-than-expected academic improvements.
  • Facilitated leadership workshops, leading to a 43% increase in student-led clubs and initiatives.
  • Resolved product issue through consumer testing.
  • Developed intervention programs to increase access to mental health services, leading to a 24% higher engagement with counseling.
  • Collaborated with student care team to build a crisis intervention plan, improving response times by 54%.

Affiliations

  • Society of Human Resource Management
  • American College Personnel Association (ACPA)
  • Society for College and University Planning (SCUP)
  • Leadership Alliance for Campus Diversity and Inclusion
  • Council for the Advancement of Standards in Higher Education (CAS)
  • Campus Pride – Student Leadership Programs
  • National Network for the Education of Care Leavers
  • American Civil Liberties Union (ACLU) – DACA Support Division
  • Association of American Universities (AAU)
  • American Marketing Association

Certifications

  • Certified Leading Equity Advocate (CLEA) – Cedar Works
  • Leadership in Advocacy Certificate – system
  • Certified Public Accountant (CPA)
  • Certified Social Emotional Learning Facilitator – Brightline
  • Project Management Professional (PMP)
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Security+
  • Certified Student Affairs Educator (CSAE)
  • Apple Certified Associate (ACA)
  • Certificate in Higher Education Policy – metric

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