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Skills

  • Data analysis
  • Conflict resolution
  • Pricing tool development
  • Lean manufacturing principles
  • Report writing
  • Operational improvement
  • Microsoft Excel use
  • Data entry
  • Process implementation
  • Public speaking

Work Experiences

  • Implemented ISO 9000 quality management systems, which defined business practices and led to certification and improved business practices.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Assessed associate-customer interactions to identify areas that needed to be improved.
  • Method helped me achieve $217,000.
  • Achieved 2 days of operations without quality issues.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Ensured consistent production quality by implementing and enforcing automated practice systems.
  • Worked with audit clients and action owners to implement root cause analysis recommendations and create effective corrective action plans.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.

Summaries

  • Among his accomplishments is the creation of a metric app for use in the framework industry.
  • Achieved 44% year-over-year process enhancements.
  • Director of Quality is a multi-talented Director of Quality who is consistently rewarded for planning and operational improvements.
  • Individual team member hiring and development experience
  • Increase the productivity and quality of finished goods by using creativity to improve the manufacturing process.
  • Quality Assurance Manager who is well-versed in all QA operations, policies, and procedures.
  • Director of Quality with 16 years of successful risk assessment and stakeholder engagement experience.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Ensures that production and manufacturing lines run smoothly, coordinating employee efforts and facilitating communication between management and production departments.
  • Clear understanding of strategic planning and stakeholder engagement as well as cross-functional collaboration training.

Accomplishments

  • Resolved
  • Business Development: Initiated two key partnerships which resulted in program revenue growth.
  • Improved
  • Resolved product issue through consumer testing.
  • Recorded
  • Deployed predictive maintenance tools and methodologies, reducing unplanned downtime by 40% across 16 production lines.
  • Developed
  • Established metrics and benchmarks for tracking quality performance, resulting in 54% improvement in key performance indicators (KPIs) over the first 14 months.
  • Integrated
  • Drove continuous improvement initiatives across 4 manufacturing lines, reducing cycle time by 78% and improving first-pass yield.

Affiliations

  • Society of Human Resource Management
  • American Society for Quality (ASQ) – Certified Manager of Quality/Organizational Excellence
  • Association for Computing Machinery
  • National Society of Professional Engineers (NSPE) - Member
  • Society for Maintenance & Reliability Professionals (SMRP)
  • Project Management Institute (PMI) – PMP Certification
  • Freemason
  • International Academy for Quality (IAQ) Membership
  • Association of Information Technology Professionals
  • Quality Council of Indiana - Certified Quality Engineer (CQE)

Certifications

  • Certified ScrumMaster (CSM) - Ironclad Systems
  • Certified Inspection Manager (CIM) - category
  • ISO 9001 Lead Auditor Certification – standard
  • Cisco Certified Internetwork Expert (CCIE)
  • Google Certified Professional Cloud Architect
  • Lean Six Sigma Black Belt Certification - Northwind
  • First Aid/CPR Certified
  • Certified in Supplier Quality Professional (CSQP) - Brightline
  • ISO/IEC 27001 Lead Auditor Certification - metric
  • Cisco Certified Network Associate (CCNA)

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