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Skills

  • Customer service
  • API testing with Salesforce
  • Efficiency Improvement
  • Quality metrics reporting
  • Communications
  • Supervision
  • Regulatory compliance
  • Database management
  • Project organization
  • Organization

Work Experiences

  • Had a lot of experience diagnosing mechanical issues and figuring out how to fix them.
  • Analyzed Salesforce defect trends.
  • Collaborated with UX designers.
  • Contributed to the development of a test documentation library that helped maintain team knowledge continuity across 14 product cycles.
  • Authored and maintained 2-page test documentation.
  • Conducted research in order to develop equipment specs for system performance parameters.
  • Inspected and tested equipment, machinery, and components to diagnose issues, recognize defects, and determine appropriate repairs.
  • Collaborated with DevOps engineers in Boston to integrate testing into continuous deployment pipelines, resulting in 58% faster product releases.
  • Achieved a 23% reduction in customer-reported issues.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Summaries

  • Automation-savvy Test Engineering Intern.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Critical thinker with deep experience in conducting exploratory testing for SAP, catching hard-to-find bugs and increasing release success rates.
  • Adept in functional and performance testing.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Contributed to 24% better test coverage.
  • Achieved improvements through script optimization.
  • Coordinated testing between international teams.
  • Coordinated tests across 2 regions.
  • Caught hard-to-find bugs.

Accomplishments

  • Initiated the redesign of test reporting tools, decreasing reporting times by 18 hours per week and increasing team productivity.
  • Automated regression testing for program using SAP, decreasing manual efforts by 71%.
  • Spearheaded efforts to refactor existing test scripts, cutting execution time by 39% and enabling faster sprints.
  • Initiated and designed test plans for APIs using Workday, improving coverage and reducing critical production issues by 60%.
  • Initiated code coverage analysis reports which led to identifying and fixing 9 critical gaps in the test suite.
  • Achieved Six Sigma in 2017, demonstrating a commitment to quality and staying current on industry methodologies.
  • Collaborated with DevOps to integrate test automation into CI/CD pipelines, reducing release time by 7 hours.
  • Contributed to the build-out of a test automation framework in Power BI, reducing manual testing effort by 40%.
  • Partnered with developers to implement an automated database integrity check, reducing production database errors by 82%.
  • Improved automation coverage by 55% through integration of system, ensuring faster identification of critical bugs.

Affiliations

  • Participant, Test Engineering Capstone Project at standard
  • International Software Testing Qualifications Board (ISTQB)
  • Graduate Research Affiliate, Software Testing Research Group
  • Jaycees
  • Lions Club
  • International Association of Administrative Professionals
  • American National Standards Institute (ANSI) – Testing Standards Workgroup
  • Society of Reliability Engineers
  • Automation Guild – Industry Insights and Tools
  • Association for Test Automation Professionals

Certifications

  • CompTIA A+ Technician
  • ISTQB Foundation Level Certification
  • Java SE Programmer Certification Beacon Labs
  • Microsoft Certified Systems Engineer (MCSE)
  • TestOps Engineering Professional Certification
  • Advanced Level Test Manager (ISTQB)
  • Six Sigma Green Belt Certification
  • Certified Security Testing Professional (CSTP)
  • Certified DevOps Engineer (CDE)
  • Certified QA Process Improvement Manager

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