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Skills

  • Event planning and coordination
  • Training and development
  • Communication skills
  • Conflict resolution
  • Customer service excellence
  • Public speaking
  • Training and mentoring
  • Computer literate
  • Presentation skills
  • Answering client questions

Work Experiences

  • Achieved Innovation Award for ‘Best Tour Guide in Portland'.
  • Increased market share by over 4% YOY by process.
  • Program increased hotel revenue, profits, and market share.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Improved helped me improve customer service ratings.
  • Was able to provide services quickly and with a high level of accuracy.
  • Made an average of 2 prompt wake-up calls each morning.
  • Was in charge of developing departmental goals, work schedules, budgets, and policies.
  • Answered 3 calls per one year to help customers with their questions and concerns.
  • Take an active role in ensuring that all visitors to the property are welcomed, have a good time, and are kept safe.

Summaries

  • For more than 7 years, this well-rounded guide has been providing entertaining tours of Columbus.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Ability to increase sales by providing excellent customer service.
  • Tour guide who is passionate about creating unforgettable experiences.
  • Among his accomplishments is the creation of a initiative app for use in the standard industry.
  • Hoping to become framework next great tour guide.
  • Well-versed in marketing and skilled at writing entertaining scripts.
  • Expert communicator dedicated to creating a positive, results-oriented team culture.
  • Motivated Tour Guide with experience managing large-scale projects, including budgeting and administration.
  • Tour Guide with 12 years of successful data analysis and cross-functional collaboration experience.

Accomplishments

  • Increased tour bookings by 50% after implementing virtual reality headsets for immersive museum experiences.
  • Collaborated with team of 15 in the development of program.
  • Trained staff in eco-tourism techniques that resulted in a 69% improvement in sustainable practices for guided hikes.
  • Earned Employee of the Year for excellent customer service after receiving consistent feedback ratings above 13% from tour participants.
  • Managed day-to-day operations for tours, including scheduling and logistics for groups of up to 12 participants across Seattle.
  • Designed interactive, educational experiences for school groups, improving student engagement and resulting in 68% positive feedback from educators.
  • Received President's Club for organizing the most highly-rated historical walking tours in Seattle, maintaining a post-tour rating of 10%.
  • Developed ServiceNow customer loyalty program, which became a model for hotels nationwide.
  • Achieved a 7% trip extension rate through the development of customizable tours that catered to niche interests.
  • Collaborated with local historians and experts to update tour scripts, boosting historical accuracy and enhancing tour value for guests.

Affiliations

  • Member, National Trust for Historic Preservation
  • Training in Heritage Interpretation (THI) with system
  • Society of Human Resource Management
  • Member, Adventure Travel Trade Association (ATTA)
  • Cultural Tourism Advisory Board, Seattle Chapter
  • Member, Society for Commercial Archeology (for historical tours)
  • Society of Professional Tourist Guides in the United States
  • American Marketing Association
  • Association for Computing Machinery
  • International Council of Nurses

Certifications

  • Hospitality and Tourism Management Certificate - Lakeside Partners
  • Local History Expert Certification, Boston Tourism Board
  • First aid and CPR
  • Certification in Sustainable Tourism, procedure
  • Certified International Tour Manager (CITM), program, 2016
  • Certified Public Accountant
  • Certificate in EcoTourism, initiative 2019
  • Advanced Public Speaking and Presentation Skills Certificate, metric
  • Licensed tour guide
  • First aid and AED

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