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Skills

  • Data entry
  • Data Management
  • Problem-solving
  • Public speaking
  • Conflict resolution
  • Staff development
  • Extremely organized
  • Quality control tests
  • Audit coordination
  • Method equipment

Work Experiences

  • Transported Workday to the past year customer locations.
  • Established and tracked the goals and objectives of the quality department.
  • Oversaw the QS 9000 certification process and provided training to hourly and management employees, as well as procedure and method personnel.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Double-checked the data's accuracy and integrity.
  • Achieved a 62% reduction in repeat incidences.
  • Looked for industry trends on social media and through online sources.
  • Entered data into the Salesforce system, including payments, account information, and call logs.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved Innovation Award for best practices.

Summaries

  • Experienced in reviewing and interpreting regulatory and programmatic guidance, as well as implementing corporate compliance, risk management, and corrective action programs.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Ensures that production and manufacturing lines run smoothly, coordinating employee efforts and facilitating communication between management and production departments.
  • Quality Assurance Manager who is well-versed in all QA operations, policies, and procedures.
  • Maintains meticulous records and is capable of identifying and resolving issues.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Capable of keeping meticulous records and quickly identifying and troubleshooting problems.

Accomplishments

  • Facilitated cross-departmental quality review meetings, driving actionable insights that reduced defect rates by 11%.
  • Introduced Statistical Process Control (SPC) tools, leading to 22% reduction in production downtime and improved process efficiency.
  • Introduced enhanced real-time SPC data analysis, which proactively identified trends and prevented future quality breaches, reducing unstable processes by 46%.
  • Implemented new procedures for non-conformance issue resolution which reduced the response time by 16 days and improved overall customer satisfaction rates.
  • Drove continuous improvement initiatives that resulted in 50% improvement in overall product quality adherence to client specifications.
  • Spearheaded the implementation of a digital document management system, reducing document retrieval times during audits by 33%.
  • Maintained ISO certifications and responded to audit queries effectively, with no major findings reported over 7 years.
  • Championed an initiative to install automated quality data collection systems that reduced human error and ensured real-time feedback on defects.
  • Enhanced quality inspection protocols by incorporating advanced predictive maintenance technology, which led to a 84% decrease in equipment failures.
  • Previously led a quality audit process that prevented 7 potential product recalls, thus safeguarding over 18 in revenue.

Affiliations

  • Project Management Institute
  • The Chartered Quality Institute (CQI) – Member and participant in continuous professional development (CPD) programs
  • Association of Information Technology Professionals
  • International Association of Administrative Professionals
  • National Association of Social Workers
  • Toastmasters
  • ISO 14001 Environmental Managers Network – Focused on environmental quality and risk management strategies
  • Society of Human Resource Management
  • Society of Women Engineers (SWE) – Speaker on the importance of fostering diversity in technical quality roles
  • World Quality Forum – Attended global conferences focused on industry best practices for quality monitoring

Certifications

  • Root Cause Analysis and Corrective Action Training
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE) by ASQ
  • Certified Supplier Quality Professional (CSQP) by ASQ
  • Kaizen Methodology Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • ISO 9001:2015 Lead Auditor Certification
  • Statistical Process Control (SPC) Certification
  • Cisco Certified Network Associate (CCNA)
  • Certified Supplier Quality Auditor by Exemplar Global
  • Google Certified Professional Cloud Architect

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