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Skills

  • Interdepartmental communication improvement
  • Medical data acquisition
  • Patient Stabilization Strategies
  • Automated External Defibrillator (AED) use
  • Critical decision-making skills
  • First responder safety protocols
  • Respiratory care assessment
  • Operational efficiency improvements
  • IV and medication administration
  • IV therapy and intravenous medication administration

Work Experiences

  • Acted as a critical incident stress debriefer.
  • Kept track of every detail about the patient, including their condition or injury, treatment, and medication administration.
  • Coordinated with hospital teams.
  • Transferred patients to the appropriate medical facility and provided all necessary data and documentation to the staff.
  • Performed stomach suction, airway management, and heart monitoring to ensure consistent patient care during the ambulance ride.
  • Achieved results over the course of 8 months.
  • Coordinated over 18 vehicles.
  • Coordinated interagency disaster drills, ensuring preparedness for large-scale emergency events through real-time team evaluation.
  • Collaborated in public safety outreach programs.
  • Provided first aid or life support to sick or injured people in pre-hospital settings.

Summaries

  • In high-pressure situations, a track record of sound judgment and critical thinking.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Multilingual and fluent in Mandarin and German, with a strong grasp of cultural differences.
  • Paramedic Crew Chief with 5 years of on-call healthcare experience in a new position.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Communicative and team-oriented, with Power BI expertise.
  • Excellent ability to establish a positive rapport with patients in order to reduce stress and provide effective treatment.
  • Paramedic Crew Chief and team leader with 17 years of experience in process settings.
  • Eager to use my knowledge of team leadership to bring a valuable new perspective to the Brightline team.
  • Metric, system, and process are all available.

Accomplishments

  • Led the triage process during a mass casualty incident at Raleigh, ensuring efficient resource allocation and minimizing casualties by 50%.
  • Promoted compliance with state and federal healthcare regulations, ensuring all team members maintained Six Sigma status to enhance overall service reliability.
  • Implemented quality assurance checks that led to zero compliance issues during the 2017 state and federal EMS audit.
  • Negotiated with local hospitals, achieving a 58% reduction in patient admission delays for critical cases.
  • Directed a team of paramedics during a large-scale disaster relief effort, successfully managing resources and reducing response time by 59% across Chicago.
  • Analyzed team performance data, acting on insights to improve on-scene time efficiency by 43%, benefiting overall emergency operations.
  • Standardized inventory protocols for EMS crews, reducing equipment preparation times by 8 minutes and improving team preparedness.
  • Collaborated with the Clinical Education Department to implement a professional development program that resulted in 4 team members passing their Scrum Master.
  • Reduced average patient handover times for the EMS team at Raleigh Hospital from 18 months to two years, leading to a quicker return-to-service rate for vehicles.
  • Played a key role in reducing equipment-related delays by streamlining inventory management processes, which cut restocking time by 5 hours per week.

Affiliations

  • Chair of the Paramedic Leadership Training Program Collaboration at Beacon Labs
  • Member of the Pre-Hospital Quality Improvement Team for the Northeast
  • Chair of the program Dispatcher Integration Committee for emergency calls resolution
  • Pediatric Advanced Life Support (PALS) Certification
  • Professional member of NAEMT (National Association of Emergency Medical Technicians)
  • Affiliated with Meditech Users Group for real-time medical record systems implementation
  • Volunteer Field Trainer for CPR and AED Education Programs, annual outreach to 13 community members
  • Affiliated with standard First Responder Joint Training Initiative
  • National Registry of Emergency Medical Technicians (NREMT) - Certified Paramedic
  • Affiliated with the Northeast Occupational Health and Safety Board for emergency services collaboration

Certifications

  • First Aid/CPR
  • Point of Care Ultrasound (POCUS) Certification for Paramedics
  • American Academy of Financial Management (AAFM)
  • Salesforce
  • Paramedic Safety Specialist (PSS) Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Association for Project Management (APM)
  • Pre-hospital Stroke Life Support (PHSL) Certification
  • International Board of Specialty Certification - Tactical Paramedic (TP-C)
  • International Trauma Life Support (ITLS) Certification

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