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Skills

  • Coordinating program activities
  • Issue response and resolution
  • Account balancing reconciliation
  • Directing visitors
  • Documentation and reporting
  • File and data retrieval systems
  • Excel spreadsheets
  • Professional networking
  • Accounting skills
  • Routing packages

Work Experiences

  • Oversaw conference calls by recording participant information and archiving audio recordings for future use.
  • Was in charge of setting up and maintaining both physical and electronic filing systems.
  • Answered clients' and Operations Support Assistants' phone calls and provided information to inform and educate callers.
  • Assisted with office system troubleshooting, maintenance, and updates.
  • Wrote email messages, memos, and business letters, as well as proofreading all documentation to ensure error-free communication for management.
  • Provided training and consultation to end-users of proprietary company software, as well as technical support and software testing to ensure proper operation.
  • Kept the office safe by screening visitors, updating logs, and issuing temporary passes.
  • Was in charge of answering all incoming calls and directing them to the appropriate department or employee.
  • Completed projects on time and on budget for senior management by resolving complex issues.
  • Catering services for various functions, such as sales trainings and department meetings, were coordinated by me.

Summaries

  • Exceptional at managing client relationships, internal stakeholder communication, and vendor relationships.
  • Offering 14 years of business office operations experience.
  • Exceptional at assisting with day-to-day activities as well as streamlined to help the program grow.
  • Personable Operations Support Assistant with exceptional relationship-building skills who cultivates positive relationships with clients, employees, and management.
  • Filing expense reports, managing calendars, and scheduling meetings are all skills she possesses.
  • High-performing Administrative Assistant offering extensive experience working with diverse client base and delivering exceptional results. Skilled in managing client relations, liaising with internal stakeholders and managing vendor relationships.
  • Administrative Assistant with strong customer service skills and the resilience to handle the challenges of fast-paced standard environments.
  • Senior Administrative Assistant with top strengths in juggling multiple responsibilities, communication, and workflow organization gained over 11+ years in the field.
  • Dedicated to achieving complete customer satisfaction through efficient and effective business operations.
  • With training in Microsoft Excel use and excellent typing abilities, I am skilled at cross-functional collaboration.

Accomplishments

  • Collaborated with IT department to develop a system that reduced manual entry errors in order processing by 64%.
  • Implemented a preventive maintenance program, reducing equipment downtime in the warehouse by 55% and improving on-time performance.
  • Developed a system for monitoring sales orders and automatic reordering, which led to 26% fewer stock-outs and improved product availability.
  • Proactively monitored facility maintenance schedules and created audit-compliant procedures, cutting downtime for inspections by 54%.
  • Collaborated with cross-functional teams across 18 locations to centralize purchasing functions, reducing operational costs by $44,000 annually.
  • Worked on improving the procurement lead time for Adobe Creative Suite, resulting in consistently meeting a 36% target for deliveries ahead of schedule.
  • Streamlined communication flows between departments, reducing internal email traffic by 68% and speeding up decision-making processes.
  • Supervised warehouse inventory counts and reconciliations, minimizing inventory discrepancies by 31% over a 18 months period.
  • Played a key role in the successful deployment of an upgraded ERP system, which reduced order processing time by 76%.
  • Restructured the task allocation process using project management software, improving on-time project delivery rates by 72%.

Affiliations

  • Affiliation with Asana User's Association to stay current with operational tech tools and innovations to support smooth departmental transitions.
  • Member of the Operations Management Association (OMA) to stay updated on industry trends and cutting-edge operational techniques.
  • Participated in the Digital Transformation in Operations online certification from Cedar Works, specializing in electronic records management and process efficiencies.
  • Completed the Advanced Meeting Coordination Certification (AMCC), adding value to team meeting scheduling and productivity enhancements.
  • Engaged in the local chapter of Toastmasters International, improving communication skills essential for operational stakeholder presentations.
  • Received operational leadership certification from Lakeside Partners, providing skills to lead organizational change and system upgrades across departments.
  • Participated in multiple knowledge-sharing sessions hosted by the Systems Integration Forum, facilitating smoother system or software upgrade processes.
  • Member of the Payroll Practitioners Alliance where knowledge sharing on increased payroll efficiency and reduction of discrepancies is emphasized.
  • Affiliate of the American Society of Administrative Professionals (ASAP), receiving continuous education on office management and support practices.
  • Enrolled in the Advanced Discrepancy Identification Techniques program, hosted by Ironclad Systems, to further reduce error rates in department reporting.

Certifications

  • CompTIA Network+
  • Certified Public Accountant (CPA)
  • ServSafe
  • Certified Data Management Professional (CDMP)
  • Cisco Certified Network Associate (CCNA)
  • PRINCE2 Foundation Certification in Project Management
  • Certified Customer Service Professional (CCSP) by ICSA
  • Certified Associate in Project Management (CAPM) by PMI
  • Salesforce
  • Remote and Virtual Team Management Certificate

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