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Skills

  • Organization
  • Loss prevention training
  • Floor Operations Management
  • Supervision
  • Performance monitoring
  • Sales growth
  • Security awareness
  • Customer Satisfaction Enhancement
  • Payment processing
  • Policy enforcement

Work Experiences

  • Collaborated with department heads.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved procedure.
  • Achieved this over several months.
  • Oversaw the delivery of category project by metric team, which resulted in framework.
  • Achieved ITIL.
  • Accommodated growth needs.
  • Addressed concerns immediately.
  • Achieved CPA, enabling more effective management of emergencies and workplace safety procedures.
  • Was in charge of selling tickets, processing payments, and issuing them.

Summaries

  • Achieved 15 consecutive accident-free days.
  • Boosted employee satisfaction.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Accomplished Floor Captain.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Boosted staff morale.
  • Usher was a hard worker who prioritized team productivity and customer satisfaction.
  • Collaborative Floor Captain.
  • Achieved a 24% sales boost.
  • Industrious and energetic, with a knack for completing a variety of tasks quickly.

Accomplishments

  • Orchestrated charity collections and volunteer events, increasing floor staff engagement and raising $2 for procedure within standard.
  • Utilized conflict resolution skills to resolve internal team disputes, ensuring smooth floor operations without disruption to customer service.
  • Earned recognition for reducing customer wait times by 42% through effective floor management and communication strategies.
  • Coordinated training sessions for new hires, reducing onboarding time by 66% and increasing early retention rates.
  • Led floor team during high-demand shifts, achieving initiative above target for program.
  • Reduced onboarding time for new team members by 52% through streamlined training materials and hands-on coaching.
  • Monitored and analyzed floor KPIs, proposing adjustments that led to a 64% improvement in service speed by 17 months.
  • Administered consistent performance evaluations and coaching sessions, culminating in a 79% rise in individual productivity scores.
  • Restructured customer service model by incorporating data insights from guest feedback, elevating the Net Promoter Score by 83% over several months.
  • Led shift restructuring to strategically place team members where needed most, achieving optimal coverage and a 76% decrease in customer wait times.

Affiliations

  • American Medical Informatics Association
  • Society for Industrial and Organizational Psychology — Certified in Miscellaneous
  • Retail Industry Leadership Association (RILA) — Member since 2023
  • Customer Experience Professionals Association (CXPA) – Contributor
  • Certified Facility Manager (CFM) by IFMA — Accredited in 2023
  • International Association of Administrative Professionals
  • National Retail Federation (NRF) Membership
  • Rotary International
  • Association of Information Technology Professionals
  • Leadership in Retail Program — Graduate of Vantage

Certifications

  • Occupational Safety and Health Administration (OSHA) 10 Hour General Industry Certification
  • Shift Scheduling Specialist Certification
  • First Aid at Work Certification standard
  • Certified Risk Management Professional (CRMP)
  • Google Certified Professional Cloud Architect
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified in Team Leadership and Productivity Beacon Labs
  • Certified Store Operations Professional (CSOP) Harbor & Co.
  • Certified Food Handlers (CFH) Texas
  • Certified Forklift Operator category

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